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BO2 Client Support

Request support for the Plutonium T6 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

12.0k Topics 38.6k Posts
  • Is anyone else getting this message? are the servers down?

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  • emblems

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    @YouAreMim how can you save emblems mine wont save i can only use 1
  • Failing to connect to community servers

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    https://plutonium.pw/docs/update/
  • Mob of The dead: Problem upgrading hell's retriever

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  • UPnP not functioning properly

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    @Dss0 I am using the invite function, they invite me, and I can not connect at all
  • This topic is deleted!

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  • Problems in the last update.

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    @telemita-Wow stats have been reset for everyone and there is no way to recover them, this was announced as well. It seems a few people are experiencing this freeze you mentioned, we are working on it. @Andy1983 that's not the same issue, the servers are down right now that's why you can't connect.
  • Game Crash mid game

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  • bo2 stats reset everytime changing prestige

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    Click unlock all or do the unlockall command.
  • Just got randomly disconnected in the middle of a game

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    @t0ucher Yeah, I went into the discord and everyone else is having the problem. I'll wait it out ig
  • Joining a game causes the game to freeze

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    Seems like joining a server too quickly after starting the game causes this - wait for a few seconds and let the serverlist populate, once its done, then try connecting to the server.
  • How to fix?

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    Antivirus blocking it or run it as admin or maybe you have a software like a cloud syncing software blocking something
  • [MP] All of my progress reset randomly

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    @DragonyCat as I said it was a technical limitation for a particular game feature. It was an exception. So I can't tell. Maybe if a dev reads this he can give an estimation but I don't know more
  • Zombies crashes on startup (Steam)

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    @HannesC Thanks for the heads up, figured that info would spell bad news.
  • Client Freezing After Joining Any Server

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    Well did it update the client files after you ran it as admin? The latest version is r3043. Try doing these: stats could be corrupted, try resetstats in console If there's checkerboard loading screens on the map, repair https://plutonium.pw/docs/repair/ If you recently made/downloaded any custom camos or textures, delete them. Edit: Seems like joining a server too quickly after starting the game causes this - wait for a few seconds and let the serverlist populate, once its done, then try connecting to the server.
  • This topic is deleted!

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  • Unexpected crash with no message

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    @Dss0 I have windows defender and I have followed each steps of the video : [image: 1649765741387-unknown.png] And here is the windows event viewer log: Faulting application name plutonium-bootstrapper-win32.exe, version : 1.0.0.3042, timestamp : 0x536e8fb4 Faulting module name : KERNELBASE.dll, version : 10.0.19041.1586, timestamp : 0xe89e47cc Exception code : 0xe06d7363 Error offset : 0x0012b922 Faulting process ID : 0x3210 Start time of the failed application : 0x01d84e65036e2f99 Faulting application path : C:\Users\__\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe Faulting module path: C:\windows\System32\KERNELBASE.dll Report ID : 2fd6bbbd-1171-4106-9c1d-34013d69eb7a Display name of the failed package : App ID for the failed package :
  • BO2 zombie lan mode issue

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    @Dss0 Yes, and wdym by invite them we are playing in lan mode so friend list doesn't work... should i go for public match and choose a map then wait my friends to do the same ?
  • MOTD Power/Afterlife

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  • aim walk

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