My ip address at both my house and my grandparents is banned and I have never cheated on either

[Galacticrash026]

Im really confused as to why I am banned at both my house and my grandparents because I have literally NEVER CHEATED on these servers AT ALL! Please if someone could help explain if this is a mistake or something

[Emosewaj]

I've emailed you regarding your issue, to keep your IP secret, please only mention it in a reply to my email.