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Failed to Fetch Info

Scheduled Pinned Locked Moved MW3 Client Support
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  • gozfthrundefined Offline
    gozfthrundefined Offline
    gozfthr
    wrote on last edited by
    #9

    Im having the same problem, I've allowed MW3 dedicated servers and plutonium through my firewall, didnt change anything, Real time protection is off, Ive tried to restart steam and my computer, Also tried reinstalling plutonium and MW3 dedicated servers, still same problem 😞

    Mr. Androidundefined 1 Reply Last reply
    0
    • gozfthrundefined gozfthr

      Im having the same problem, I've allowed MW3 dedicated servers and plutonium through my firewall, didnt change anything, Real time protection is off, Ive tried to restart steam and my computer, Also tried reinstalling plutonium and MW3 dedicated servers, still same problem 😞

      Mr. Androidundefined Offline
      Mr. Androidundefined Offline
      Mr. Android
      Plutonium Admin
      wrote on last edited by
      #10

      gozfthr Who is your internet service provider?

      gozfthrundefined 1 Reply Last reply
      0
      • Mr. Androidundefined Mr. Android

        gozfthr Who is your internet service provider?

        gozfthrundefined Offline
        gozfthrundefined Offline
        gozfthr
        wrote on last edited by
        #11

        @Mr-Android Comcast, also I've tried running in administrator, still nothing

        Mr. Androidundefined 1 Reply Last reply
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        • gozfthrundefined gozfthr

          @Mr-Android Comcast, also I've tried running in administrator, still nothing

          Mr. Androidundefined Offline
          Mr. Androidundefined Offline
          Mr. Android
          Plutonium Admin
          wrote on last edited by
          #12

          gozfthr Your comcast router firewall is likely still active. https://www.wikihow.com/Disable-Router-Firewall

          gozfthrundefined 1 Reply Last reply
          0
          • Mr. Androidundefined Mr. Android

            gozfthr Your comcast router firewall is likely still active. https://www.wikihow.com/Disable-Router-Firewall

            gozfthrundefined Offline
            gozfthrundefined Offline
            gozfthr
            wrote on last edited by
            #13

            @Mr-Android its turned off, still nothing.

            Mr. Androidundefined 1 Reply Last reply
            0
            • gozfthrundefined gozfthr

              @Mr-Android its turned off, still nothing.

              Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android
              Plutonium Admin
              wrote on last edited by
              #14

              gozfthr Can you show me the following page please to confirm it's allowed through the windows firewall?
              ec1a2113-d251-4210-86a9-d4c3231b3bac-image.png

              gozfthrundefined 1 Reply Last reply
              0
              • Mr. Androidundefined Mr. Android

                gozfthr Can you show me the following page please to confirm it's allowed through the windows firewall?
                ec1a2113-d251-4210-86a9-d4c3231b3bac-image.png

                gozfthrundefined Offline
                gozfthrundefined Offline
                gozfthr
                wrote on last edited by
                #15

                @Mr-Android e0314c52-00c9-466b-b7c1-8f9895c8a3a3-image.png I found a fix for myself out of anger, I put plutonium on my desktop and spam clicked plutonium, a bunch of cmd windows popped up over one another, until eventually one worked and opened up the launcher and i was able to start the game. opening all the cmd prompts didnt lag my computer, so i think anyone having this problem could try it, and when the launcher opens close all the other cmd prompts.

                Mr. Androidundefined 1 Reply Last reply
                0
                • gozfthrundefined gozfthr

                  @Mr-Android e0314c52-00c9-466b-b7c1-8f9895c8a3a3-image.png I found a fix for myself out of anger, I put plutonium on my desktop and spam clicked plutonium, a bunch of cmd windows popped up over one another, until eventually one worked and opened up the launcher and i was able to start the game. opening all the cmd prompts didnt lag my computer, so i think anyone having this problem could try it, and when the launcher opens close all the other cmd prompts.

                  Mr. Androidundefined Offline
                  Mr. Androidundefined Offline
                  Mr. Android
                  Plutonium Admin
                  wrote on last edited by
                  #16

                  gozfthr Yeah we are aware of the "keep trying until it works" workaround, we'll be sure to update you if we find a better fix.

                  1 Reply Last reply
                  0
                  • H3X1Cundefined Offline
                    H3X1Cundefined Offline
                    H3X1C
                    Plutonium Staff
                    wrote on last edited by
                    #17

                    Try a VPN and see if that works, if so it confirms the issue isn't a pc software issue and is a network issue.

                    1 Reply Last reply
                    0
                    • frostyundefined frosty

                      Plutonium Updater

                      Failed to fetch info: Get "https://cdn.plutonium.pw/updater/prod.json": tls: first record does not look like a TLS handshake

                      Press 'enter' to quit.
                      help?

                      I allowed through firewall like the known errors said but I am still getting the error, any help?

                      H3X1Cundefined Offline
                      H3X1Cundefined Offline
                      H3X1C
                      Plutonium Staff
                      wrote on last edited by
                      #18

                      frosty May I ask what internet provider you are with? We have other users on xfinity with this issue, do you have this provider?

                      1 Reply Last reply
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                      • frostyundefined frosty

                        Plutonium Updater

                        Failed to fetch info: Get "https://cdn.plutonium.pw/updater/prod.json": tls: first record does not look like a TLS handshake

                        Press 'enter' to quit.
                        help?

                        I allowed through firewall like the known errors said but I am still getting the error, any help?

                        H3X1Cundefined Offline
                        H3X1Cundefined Offline
                        H3X1C
                        Plutonium Staff
                        wrote on last edited by
                        #19
                        This post is deleted!
                        1 Reply Last reply
                        0
                        • MinecraftMrBisundefined Offline
                          MinecraftMrBisundefined Offline
                          MinecraftMrBis
                          wrote on last edited by
                          #20

                          any update on how to fix this problem? ive had this error ever since i downloaded the iw5 client and i cant resolve the error.

                          1 Reply Last reply
                          0
                          • h4ctorsundefined Offline
                            h4ctorsundefined Offline
                            h4ctors
                            wrote on last edited by
                            #21

                            i have this problem too when ever i try to run plutonium.exe setup it said this

                            Failed to fetch info: Get "https://cdn.plutonium.pw/updater/prod.json": dial tcp: lookup cdn.plutonium.pw: no such host

                            1 Reply Last reply
                            0
                            • frostyundefined frosty

                              @Mr-Android I have allowed it through my firewall and tried the things you listed. It was working before, and then I restarted my game and I began to get that error. I use XFinity

                              iminjailundefined Offline
                              iminjailundefined Offline
                              iminjail
                              wrote on last edited by
                              #22

                              frosty thats what is happening to me rn

                              1 Reply Last reply
                              0
                              • DemonicRulerundefined Offline
                                DemonicRulerundefined Offline
                                DemonicRuler
                                wrote on last edited by
                                #23

                                Try a different dns server on your pc

                                1 Reply Last reply
                                0
                                • AJdoubleAGundefined Offline
                                  AJdoubleAGundefined Offline
                                  AJdoubleAG
                                  wrote on last edited by
                                  #24

                                  i tried every thing you wrote up there but still nothing

                                  i need a fix please it been 3 days

                                  admins of plutonium you need to fix this it really annoying.

                                  1 Reply Last reply
                                  0
                                  • HannesCundefined Offline
                                    HannesCundefined Offline
                                    HannesC
                                    Plutonium Staff
                                    wrote on last edited by
                                    #25

                                    Setting dns to 1.1.1.1 or using a vpn should fix it tho

                                    1 Reply Last reply
                                    0
                                    • AEGIs1undefined Offline
                                      AEGIs1undefined Offline
                                      AEGIs1
                                      wrote on last edited by
                                      #26

                                      I had the same issue just now and it is because Xfinity, you have to get into the Xfinity xFi (internet.xfinity.com) page and go to services a deactivate the "advanced security", this is what is blocking the plutonium. This just applies if you have Xfinity of course.

                                      1 Reply Last reply
                                      0
                                      • Rimoundefined Offline
                                        Rimoundefined Offline
                                        Rimo
                                        wrote on last edited by
                                        #27

                                        Okay try this please:

                                        Open Device Manager by right clicking on the windows icon on the bottom left of your screen.

                                        Double click on Network Adapters.

                                        Right click on WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP) and choose uninstall.

                                        At the top of the window choose Action tab > Scan for hardware changes.

                                        The adapters you just uninstalled should come back

                                        Restart your system

                                        1 Reply Last reply
                                        0
                                        • nyhzoundefined Offline
                                          nyhzoundefined Offline
                                          nyhzo
                                          wrote on last edited by
                                          #28

                                          im having the same issue also earlier it had said pre_gfx.ff

                                          1 Reply Last reply
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