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  3. Plutonium Launcher Error "the service you're using is banned."

Plutonium Launcher Error "the service you're using is banned."

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  • jay20aundefined Offline
    jay20aundefined Offline
    jay20a
    wrote on last edited by
    #1

    Hello,

    I am receiving the following error when launching any game such as BO2 through the Plutonium client, I have checked after asking on Discord and my launcher is up to date and I have had no similar issues before:
    "Could not authenticate to Plutonium: the service you're using is banned." (Screenshot below)

    Any help to get back up and running would be much appreciated and I would be happy to donate if it helps, I only really play zombies on BO2 and BO1.

    Many thanks,
    jay20a

    alt text

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    • TheFranchiseJayPundefined Offline
      TheFranchiseJayPundefined Offline
      TheFranchiseJayP
      wrote on last edited by
      #2

      I’m having the same issue and I can’t seem to figure out a solution. I’m not sure if you’re playing on steam deck but I’m trying to do so and I get the same error. I was told that the steam deck was banned from plutonium usage but I’m not completely sure if that’s true. If you’re not on steam deck, I wonder what the solution for you is and if it will apply to me. Good luck brother.

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      • Morpheus0xundefined Offline
        Morpheus0xundefined Offline
        Morpheus0x
        wrote on last edited by
        #3

        I am trying to connect to BO2 from Steam Deck using Lutris Launcher and get the same error. The error message would suggest that the Steam Deck is banned. Why is that? Exclusively the steam deck or all Linux users? Please allow Steam Deck users to connect!

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        0
        • LuigiTheHunterundefined Offline
          LuigiTheHunterundefined Offline
          LuigiTheHunter
          wrote on last edited by
          #4

          bump bump

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          0
          • FutureRaveundefined Offline
            FutureRaveundefined Offline
            FutureRave VIP
            wrote on last edited by
            #5

            Steam Deck is banned

            1 Reply Last reply
            0
            • insanityhellfireundefined Offline
              insanityhellfireundefined Offline
              insanityhellfire
              wrote on last edited by
              #6

              problem still exist

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              0
              • WolflexZundefined Offline
                WolflexZundefined Offline
                WolflexZ Contributor
                wrote on last edited by
                #7

                That because someone tried to cheat on steam deck. Steam Decks uses the same HWID which means if one device gets banned all those with the same HWID also gets banned. It isn't really supported much either.

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