I NEED HELP

[jorgelara11]

Exception Code: 0xC0000005
Exception Address: 0x0074F155
im tired of this error i cant play when i tried https://drive.google.com/file/d/1BbDN6GqRjAKL-Ib5f3WstGCOs_5AXlj1/view?usp=drive_linkto play zombies it just crashed CRASHDUMPS ERROR

[FisterMister]

I have the same problem with bo2 multiplayer. I already tried reinstall, clean "Temp", reinstalling bo2,...
It keeps showing this error.