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Trying to get my old account back

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  • zkaj Offline
    zkaj Offline
    zkaj
    wrote on last edited by
    #1

    hello, so I had an old account and I tried to reset password to get it back but when I type username and password it says "invalid credentials" even though I'm typing the info in correct.

    DirkRockface 1 Reply Last reply
    0
    • WolflexZ Offline
      WolflexZ Offline
      WolflexZ
      Contributor
      wrote on last edited by
      #2

      Ensure what you type in is correct. It is case sensitive so type it exactly as you registered it.

      1 Reply Last reply
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      • eternalxyz Offline
        eternalxyz Offline
        eternalxyz
        wrote on last edited by eternalxyz
        #3

        Hi zkaj,

        I just wanted to follow up to see if you still need assistance with this issue, or if it’s already been resolved. As WolflexZ mentioned, please double check that the information you’re entering is correct. If everything looks good but you’re still running into problems, do you still have access to the email linked to your account?

        If so, you can try resetting your password here: https://forum.plutonium.pw/reset

        Hope this helps!

        zkaj 1 Reply Last reply
        0
        • eternalxyz eternalxyz

          Hi zkaj,

          I just wanted to follow up to see if you still need assistance with this issue, or if it’s already been resolved. As WolflexZ mentioned, please double check that the information you’re entering is correct. If everything looks good but you’re still running into problems, do you still have access to the email linked to your account?

          If so, you can try resetting your password here: https://forum.plutonium.pw/reset

          Hope this helps!

          zkaj Offline
          zkaj Offline
          zkaj
          wrote on last edited by
          #4

          eternalxyz said in Trying to get my old account back:

          Hi zkaj,

          I just wanted to follow up to see if you still need assistance with this issue, or if it’s already been resolved. As WolflexZ mentioned, please double check that the information you’re entering is correct. If everything looks good but you’re still running into problems, do you still have access to the email linked to your account?

          If so, you can try resetting your password here: https://forum.plutonium.pw/reset

          Hope this helps!

          Gave up on it, password resets just don't work tried it a few times

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          • zkaj zkaj

            hello, so I had an old account and I tried to reset password to get it back but when I type username and password it says "invalid credentials" even though I'm typing the info in correct.

            DirkRockface Offline
            DirkRockface Offline
            DirkRockface
            Contributor
            wrote on last edited by DirkRockface
            #5

            zkaj what is your account name? and do you have a screenshot of the login screen with the error?

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            Hello! It looks like you're interested in this conversation, but you don't have an account yet.

            Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

            With your input, this post could be even better 💗

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