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Crash on launch

Scheduled Pinned Locked Moved BO1 Client Support
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  • MysticWeevilundefined Offline
    MysticWeevilundefined Offline
    MysticWeevil
    wrote last edited by
    #1

    When I open the game I get this error

    535ca782-c0a3-4f00-8b70-9e3e3b93e69e-image.jpeg

    and the crash log says this:

    Exception Code: 0xC0000005
    Exception Address: 0x0071F125
    last com error message ''
    last gsc error message ''
    last gsc pos 0x0 <FROZEN THREAD>
    gsc buf 0x0
    gsc len 0x0

    pls help if possible

    1 Reply Last reply
    1
    • Hadi77KSAundefined Online
      Hadi77KSAundefined Online
      Hadi77KSA
      Contributor
      wrote last edited by
      #2

      Follow this:

      Driver Method

      Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

      • https://www.nvidia.com/drivers/
      • https://www.amd.com/drivers/
      • https://downloadcenter.intel.com/
      • OEM website of your device

      CFG Method

      1. Press Win+R and paste this path: %localappdata%\Plutonium\storage\t5
      2. Open the players folder (create it if it doesn’t exist)
      3. Place the .cfg files from the following link into the players folder https://mega.nz/folder/9ksUkSrA#TRYDTvno7hW_khFlJCB7mg
      MysticWeevilundefined 1 Reply Last reply
      0
      • Hadi77KSAundefined Hadi77KSA

        Follow this:

        Driver Method

        Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

        • https://www.nvidia.com/drivers/
        • https://www.amd.com/drivers/
        • https://downloadcenter.intel.com/
        • OEM website of your device

        CFG Method

        1. Press Win+R and paste this path: %localappdata%\Plutonium\storage\t5
        2. Open the players folder (create it if it doesn’t exist)
        3. Place the .cfg files from the following link into the players folder https://mega.nz/folder/9ksUkSrA#TRYDTvno7hW_khFlJCB7mg
        MysticWeevilundefined Offline
        MysticWeevilundefined Offline
        MysticWeevil
        wrote last edited by
        #3

        Hadi77KSA Driver update worked, thank you so much!

        1 Reply Last reply
        0

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