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stuck fetching update info

Scheduled Pinned Locked Moved BO2 Client Support
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  • jhj0018undefined Offline
    jhj0018undefined Offline
    jhj0018
    wrote on last edited by
    #1

    Just downloaded the game but whenever I try to run the updater/exe, It seems to get stuck on fetching update info then goes straight to close.!Screenshot (1).png

    1 Reply Last reply
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    • jaksam1074undefined Offline
      jaksam1074undefined Offline
      jaksam1074
      wrote on last edited by
      #2

      My friend has the same problem

      1 Reply Last reply
      0
      • HannesCundefined Offline
        HannesCundefined Offline
        HannesC Plutonium Staff
        wrote on last edited by
        #3

        Probably your antivirus, MalwareBytes in your case. Try adding pluto as well as %localappdata%/Plutonium to your av's exclusions. If that doesn't work either, try disabling your av temporarily.

        Oscar2077undefined 1 Reply Last reply
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        • jhj0018undefined Offline
          jhj0018undefined Offline
          jhj0018
          wrote on last edited by
          #4

          It seems to still be happening after I disabled both Windows defender and malbytes. Any other recommendations

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          • HannesCundefined Offline
            HannesCundefined Offline
            HannesC Plutonium Staff
            wrote on last edited by
            #5

            You could try uninstalling Malwarebytes though. Some avs don't disable themselves completely even when disabled. I'd suggest uninstalling that, adding an exception to Pluto in defender, restarting your PC and launch pluto as admin again.

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            0
            • jhj0018undefined Offline
              jhj0018undefined Offline
              jhj0018
              wrote on last edited by
              #6

              So update I finally got it to start once I did everything, I went to set up bo2, then clicked play. but it seems to be the bootstraper because once it pulled up and tried to run, it couldn't.

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              • HannesCundefined Offline
                HannesCundefined Offline
                HannesC Plutonium Staff
                wrote on last edited by
                #7

                Yeah stuck on bootsrapper? Antivirus issue as well. Assuming you did uninstall that, you should add pluto as an exception in defender now. Also make sure you don't have any overlay apps running in the background, causes issues with Pluto as well.

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                • Oscar2077undefined Offline
                  Oscar2077undefined Offline
                  Oscar2077
                  replied to HannesC on last edited by
                  #8
                  This post is deleted!
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