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BO2 can't start.

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  • Skippy98undefined Offline
    Skippy98undefined Offline
    Skippy98
    wrote on last edited by
    #1

    I'm having problems starting the game via the Plutonium Launcher. I click the play button, the game starts but stuck on a black screen at low resolution. <then this error message appears on background.

    alt text

    I've already tried to re install the launcher, double checked the if the game folder is the correct one, no firewall is ON, already started with Admin rights and i've already googled it, founding nothing useful.

    This problem appeared since the first start of the game.
    Here it comes the folder game screen

    alt text

    Dss0undefined 1 Reply Last reply
    0
    • Skippy98undefined Skippy98

      I'm having problems starting the game via the Plutonium Launcher. I click the play button, the game starts but stuck on a black screen at low resolution. <then this error message appears on background.

      alt text

      I've already tried to re install the launcher, double checked the if the game folder is the correct one, no firewall is ON, already started with Admin rights and i've already googled it, founding nothing useful.

      This problem appeared since the first start of the game.
      Here it comes the folder game screen

      alt text

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by Dss0
      #2

      Skippy98 your game folder contains about 3 different clients and alot of useless files so the first thing i'd try is completely reinstalling the game itself using our files (https://forum.plutonium.pw/topic/2819/how-to-install-update-plutonium-t6).

      If the error is still occuring after that:

      • Do you have any overclocks applied?
      • Do you have any DirectX overlays (msi afterburner/rivatuner/nvidia)?
      • Upload the dump file (check %LOCALAPPDATA%\Plutonium\crashdumps)
      1 Reply Last reply
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      • Skippy98undefined Offline
        Skippy98undefined Offline
        Skippy98
        wrote on last edited by
        #3

        Dss0 I've tried to reinstall and reconnect the new folder and this error occurs.

        alt text

        About your questions:
        No overclocks actived
        Don't know exactly what a DirectX Overlay is, but i have something installed: "Radeon Software"
        i can't find %appdata% on my pc cause "Run" and "Search" functions of my windows don't work

        Dss0undefined 1 Reply Last reply
        0
        • Skippy98undefined Skippy98

          Dss0 I've tried to reinstall and reconnect the new folder and this error occurs.

          alt text

          About your questions:
          No overclocks actived
          Don't know exactly what a DirectX Overlay is, but i have something installed: "Radeon Software"
          i can't find %appdata% on my pc cause "Run" and "Search" functions of my windows don't work

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          Skippy98 said in BO2 can't start.:

          Don't know exactly what a DirectX Overlay is, but i have something installed: "Radeon Software"

          Post screenshots of all installed software on your pc, control panel -> programs and featuers.

          i can't find %appdata% on my pc cause "Run" and "Search" functions of my windows don't work

          Nothing happens when you hit windows button + R?

          Skippy98undefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            Skippy98 said in BO2 can't start.:

            Don't know exactly what a DirectX Overlay is, but i have something installed: "Radeon Software"

            Post screenshots of all installed software on your pc, control panel -> programs and featuers.

            i can't find %appdata% on my pc cause "Run" and "Search" functions of my windows don't work

            Nothing happens when you hit windows button + R?

            Skippy98undefined Offline
            Skippy98undefined Offline
            Skippy98
            wrote on last edited by
            #5

            Dss0

            Programs Screen
            https://prnt.sc/xx6mg4
            https://prnt.sc/xx6nn4

            Win+r works, here it comes the last dump file

            [0_1612101547046_plutonium-r1201-2021-01-30_11-23-21.txt](Uploading 100%)

            Dss0undefined 1 Reply Last reply
            0
            • Skippy98undefined Skippy98

              Dss0

              Programs Screen
              https://prnt.sc/xx6mg4
              https://prnt.sc/xx6nn4

              Win+r works, here it comes the last dump file

              [0_1612101547046_plutonium-r1201-2021-01-30_11-23-21.txt](Uploading 100%)

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              Skippy98 that dump didn't upload correctly, maybe upload it to google drive and post the link.
              But before you do that, try disabling malwarebytes or exclude the Plutonium folder in %localappdata% from scanning (https://support.malwarebytes.com/hc/en-us/articles/360039024133-Exclude-detections-in-Malwarebytes-for-Windows-v3)

              1 Reply Last reply
              0
              • Skippy98undefined Offline
                Skippy98undefined Offline
                Skippy98
                wrote on last edited by Skippy98
                #7

                Skippy98 said in BO2 can't start.:

                [0_1612101547046_plutonium-r1201-2021-01-30_11-23-21.txt](Uploading 100%)

                i've uninstalled completely malwarebytes and at the start of plutonium this error occurs

                https://prnt.sc/xxbm2q

                and the game still not starts with this error on background

                https://prnt.sc/xvxyup

                here it comes google drive dump file
                https://drive.google.com/file/d/1-OeDWMi0G_DWFON966PjESmACdv7Af2D/view?usp=sharing
                https://drive.google.com/file/d/19e7ClxNC4qa4U5CpmFq-4luytWiXuaVD/view?usp=sharing

                Dss0undefined 1 Reply Last reply
                0
                • Skippy98undefined Skippy98

                  Skippy98 said in BO2 can't start.:

                  [0_1612101547046_plutonium-r1201-2021-01-30_11-23-21.txt](Uploading 100%)

                  i've uninstalled completely malwarebytes and at the start of plutonium this error occurs

                  https://prnt.sc/xxbm2q

                  and the game still not starts with this error on background

                  https://prnt.sc/xvxyup

                  here it comes google drive dump file
                  https://drive.google.com/file/d/1-OeDWMi0G_DWFON966PjESmACdv7Af2D/view?usp=sharing
                  https://drive.google.com/file/d/19e7ClxNC4qa4U5CpmFq-4luytWiXuaVD/view?usp=sharing

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  Skippy98 said in BO2 can't start.:

                  i've uninstalled completely malwarebytes and at the start of plutonium this error occurs
                  https://prnt.sc/xxbm2q

                  Do you have a plutonium.new next to the original plutonium.exe? If yes, run that. If no redownload the launcher from here: https://cdn.plutonium.pw/updater/plutonium.exe
                  Also try running the launcher as admin.

                  When you uninstall malwarebytes windows defender automatically takes over as your antivirus protection and it also detects plutonium as a false positive, follow this video guide: https://streamable.com/5giauo

                  Skippy98undefined 1 Reply Last reply
                  0
                  • Dss0undefined Dss0

                    Skippy98 said in BO2 can't start.:

                    i've uninstalled completely malwarebytes and at the start of plutonium this error occurs
                    https://prnt.sc/xxbm2q

                    Do you have a plutonium.new next to the original plutonium.exe? If yes, run that. If no redownload the launcher from here: https://cdn.plutonium.pw/updater/plutonium.exe
                    Also try running the launcher as admin.

                    When you uninstall malwarebytes windows defender automatically takes over as your antivirus protection and it also detects plutonium as a false positive, follow this video guide: https://streamable.com/5giauo

                    Skippy98undefined Offline
                    Skippy98undefined Offline
                    Skippy98
                    wrote on last edited by Skippy98
                    #9

                    Dss0
                    Same error occurs starting with plutonoium.new and using admin rights for both of them,

                    but using the updater i have solved this error, the message doesn't appears anymore
                    https://prnt.sc/xxbm2q

                    as well this error keeps popping up in background
                    https://prnt.sc/xvxyup

                    About Windows Defender, there is no problem about, i have not the feature installed on this copy of windows

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