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  3. Can't get game to launch, please HELP

Can't get game to launch, please HELP

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  • SomeBushWookieundefined Offline
    SomeBushWookieundefined Offline
    SomeBushWookie
    wrote on last edited by
    #1

    plutoniumerror.png

    I keep getting this when I try to launch BO2 and I can't find a fix anywhere. It also states "The process cannot access the file 'C:\Users\guita\AppData\Local\Plutonium\info.json' because it is being used by another process"

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC
      Plutonium Staff
      wrote on last edited by HannesC
      #2

      Where did you download the game files from? Do you have any ingame overlays such as msi afterburner/rivatuner running in the background? Quit them if you do. Also upload the dump to gdrive and post a link here. Specify if it's MP or ZM as well.

      Also for the "used by another process" error, make sure there aren't any pluto instances running in the background. If there aren't, restart your PC.

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      • SomeBushWookieundefined Offline
        SomeBushWookieundefined Offline
        SomeBushWookie
        wrote on last edited by SomeBushWookie
        #3

        windbgerror.png
        Thanks for the quick reply,

        I have Black Ops II downloaded from Steam. I don't have any overlays, I actually don't even have Afterburner installed on this PC.

        I couldn't read the dump files

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        • SomeBushWookieundefined Offline
          SomeBushWookieundefined Offline
          SomeBushWookie
          wrote on last edited by
          #4

          I also didn't mean to post that lol, I guess CTRL+ENTER will do that.

          Anyway, yeah I couldn't read the dump file with any program. I was trying to launch MP for BO2.

          Dss0undefined 1 Reply Last reply
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          • SomeBushWookieundefined SomeBushWookie

            I also didn't mean to post that lol, I guess CTRL+ENTER will do that.

            Anyway, yeah I couldn't read the dump file with any program. I was trying to launch MP for BO2.

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            SomeBushWookie yea but pls upload the .dmp file to google drive so we can have a look, ofc you can try looking at it yourself with visual studio.

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            • SomeBushWookieundefined Offline
              SomeBushWookieundefined Offline
              SomeBushWookie
              wrote on last edited by
              #6

              Ah I see, sorry about that. Here's the link with the three most recent dump files, top (oldest) - bottom (newest).

              https://drive.google.com/drive/folders/1R2TlPK_eJ-S9QvhwBo3H-jwGBjt4Q8y8?usp=sharing

              Dss0undefined 1 Reply Last reply
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              • SomeBushWookieundefined Offline
                SomeBushWookieundefined Offline
                SomeBushWookie
                wrote on last edited by
                #7

                I should mention that these are all a result of same issue in my original screen shot.

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                • SomeBushWookieundefined SomeBushWookie

                  Ah I see, sorry about that. Here's the link with the three most recent dump files, top (oldest) - bottom (newest).

                  https://drive.google.com/drive/folders/1R2TlPK_eJ-S9QvhwBo3H-jwGBjt4Q8y8?usp=sharing

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  SomeBushWookie sorry for the late response, wasn't home the past few days.

                  sadly the dump file is incomplete/corrupted.. from the memory address we can tell it doesn't crash inside pluto code tho (first 0x20000000 are bo2 itself, after that is plutonium).

                  • try verifying your game files via steam
                  • try syncing your system time
                  • try updating your gpu drivers
                  • if you're using a laptop with dual gpus make sure the game uses the high performance one (described here: https://forum.plutonium.pw/topic/7154/low-fps-read-this)

                  If none of that works could you post a list of all installed software on your pc?

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