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Bo2 crashes when trying to launch it

Scheduled Pinned Locked Moved BO2 Client Support
bo2 crashsupport
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  • RosyBowundefined Offline
    RosyBowundefined Offline
    RosyBow
    wrote on last edited by
    #1

    Hi, when I try to launch bo2 I receive this error. Any way to solve this problem?
    Crash reference ID:08147ab4bdaebea1
    Exception Code: 0xC0000005
    Exception Address: 0x19842CE2
    pluto error.PNG

    Crash Dump:
    https://drive.google.com/file/d/1tJMoH-i0aEz5VfgR16gc5U5fDUpKfbQ3/view?usp=sharing

    Thanks so much for your help! Have a nice day 🙂

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to RosyBow on last edited by
      #2

      RosyBow need a password to download the crash dump

      RosyBowundefined 1 Reply Last reply
      0
      • RosyBowundefined Offline
        RosyBowundefined Offline
        RosyBow
        replied to Dss0 on last edited by
        #3

        Dss0 My bad, I forgot to change the sharing settings. This link should work:
        https://drive.google.com/file/d/1tJMoH-i0aEz5VfgR16gc5U5fDUpKfbQ3/view?usp=sharing

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to RosyBow on last edited by
          #4

          RosyBow dump file is corrupted, here's a few things you can try:

          • repair your game files -> https://plutonium.pw/docs/repair/
          • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • install everything that's in the redist folder in your game folder
          • update your graphics drivers
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          RosyBowundefined 1 Reply Last reply
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          • RosyBowundefined Offline
            RosyBowundefined Offline
            RosyBow
            replied to Dss0 on last edited by RosyBow
            #5

            Dss0 Hi, I tried to download the repair for T6 and it seemed like the link is broken. Would I redownload the game from the install guide?

            Dss0undefined 1 Reply Last reply
            0
            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to RosyBow on last edited by
              #6

              RosyBow which link exactly? All 4 links (qbittorrent and the 3 torrent files) work for me.

              1 Reply Last reply
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              • RosyBowundefined Offline
                RosyBowundefined Offline
                RosyBow
                wrote on last edited by
                #7

                This link here:
                http://dss0.cc/alterwarez/download/pluto_t6_full_game.torrent

                RosyBowundefined 1 Reply Last reply
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                • RosyBowundefined Offline
                  RosyBowundefined Offline
                  RosyBow
                  replied to RosyBow on last edited by
                  #8

                  RosyBow The other links work but not that one.

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to RosyBow on last edited by
                    #9

                    RosyBow it works fine here.. what if you try https:// instead of http://. If it still doesn't work use this: https://drive.google.com/file/d/1loejoTfKYZhYJOaorI8XaWgtPB7zocdi/view?usp=sharing

                    1 Reply Last reply
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