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BO2 Crashing

Scheduled Pinned Locked Moved BO2 Client Support
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  • RuimDemaisundefined Offline
    RuimDemaisundefined Offline
    RuimDemais
    wrote on last edited by
    #1

    Hello, i've just had a similar crash:
    I was playing normally, not running any recording software or afterburner... Probably AV [Kaspersky total security] messed with it.

    [I've already added folders to exclusion, but it seems not work well 100%, eventually i need to stop the AV to play]

    plutonium.png

    plutonium 2.png

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    • RuimDemaisundefined Offline
      RuimDemaisundefined Offline
      RuimDemais
      wrote on last edited by RuimDemais
      #2

      In my case i think wasn't a big problem, because i was playing right now, no errors before or during the game. Although i have not played much time.

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      • RuimDemaisundefined Offline
        RuimDemaisundefined Offline
        RuimDemais
        wrote on last edited by
        #3

        The .dmp file if it worth.
        https://drive.google.com/file/d/1KuDnflcUQEZINdT4jvD-Z-V4Wq31PfUT/view?usp=sharing

        Dss0undefined 1 Reply Last reply
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        • RuimDemaisundefined RuimDemais

          The .dmp file if it worth.
          https://drive.google.com/file/d/1KuDnflcUQEZINdT4jvD-Z-V4Wq31PfUT/view?usp=sharing

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          RuimDemais crashes in pluto's code, a dev would have to take a look at it. Meanwhile you can try a few things:

          • repair your game files -> https://plutonium.pw/docs/repair/
          • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • install everything that's in the redist folder in your game folder
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
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          • RuimDemaisundefined Offline
            RuimDemaisundefined Offline
            RuimDemais
            wrote on last edited by
            #5

            Oh sorry late reply. But only happened that time. I've been playing lately without crashing again. And i haven't needed to do anything.
            Thanks!

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