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Getting this very weird error and crash when joining games

Scheduled Pinned Locked Moved BO2 Client Support
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  • KidDisRespectundefined Offline
    KidDisRespectundefined Offline
    KidDisRespect
    wrote on last edited by KidDisRespect
    #1

    Hey,

    Sometimes I get the error with the crash, sometimes it just crashes.

    Here is the DMP file for the most previous crash with an error.

    This doesn't happen every time I join a game, but most of the time, which is super frustrating.

    4fac53e8-9f4d-4084-afba-04f8d0f007ad-image.png

    The dmp file: https://drive.google.com/file/d/1bfjF34wZT5m4ahRqXjdT5GqoIx_Gu8Hc/view?usp=sharing

    Thanks,
    Nexus

    Dss0undefined 1 Reply Last reply
    0
    • KidDisRespectundefined KidDisRespect

      Hey,

      Sometimes I get the error with the crash, sometimes it just crashes.

      Here is the DMP file for the most previous crash with an error.

      This doesn't happen every time I join a game, but most of the time, which is super frustrating.

      4fac53e8-9f4d-4084-afba-04f8d0f007ad-image.png

      The dmp file: https://drive.google.com/file/d/1bfjF34wZT5m4ahRqXjdT5GqoIx_Gu8Hc/view?usp=sharing

      Thanks,
      Nexus

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      @NexusCS dump file is corrupted, here's a few common issues/fixes:

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      KidDisRespectundefined 2 Replies Last reply
      0
      • Dss0undefined Dss0

        @NexusCS dump file is corrupted, here's a few common issues/fixes:

        • playing pluto in virtual machines doesn't work incase you're using one
        • make sure you are using windows 10 version 1607 or later
        • try closing steam and removing steam_api from your game folder
        • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
        • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
        • update your graphics drivers
        • if you have a vr headset plugged in unplug it
        • verify the integrity of your system files:
        1. open the start menu and search for "cmd"
        2. run cmd as admin
        3. execute the following command
        dism /online /cleanup-image /restorehealth
        
        1. after dism has finished repairing your system restart your pc
        KidDisRespectundefined Offline
        KidDisRespectundefined Offline
        KidDisRespect
        wrote on last edited by
        #3

        Dss0 I had the steam fps counter on, I turned it off but, it seemed fix up the issue! Will update if it keeps happening because I only tested it once and sometimes it worked anyway so we will see.

        1 Reply Last reply
        0
        • Dss0undefined Dss0

          @NexusCS dump file is corrupted, here's a few common issues/fixes:

          • playing pluto in virtual machines doesn't work incase you're using one
          • make sure you are using windows 10 version 1607 or later
          • try closing steam and removing steam_api from your game folder
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          KidDisRespectundefined Offline
          KidDisRespectundefined Offline
          KidDisRespect
          wrote on last edited by
          #4

          Dss0 Nevermind, the issue still persisted. I will try your fixes. Thanks.

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