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  3. Oops! Plutonium Crashed Reference id: dfe9e18bc22544c2

Oops! Plutonium Crashed Reference id: dfe9e18bc22544c2

Scheduled Pinned Locked Moved BO2 Client Support
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  • xcnundefined Offline
    xcnundefined Offline
    xcn
    wrote on last edited by
    #1

    heres the crash report + dmp file - https://drive.google.com/drive/folders/1j-qXmnqOw342k0cNvDuoNhSoyofqaPA0?usp=sharing

    this has been happening the past 5 days playing t6, it just always crashes on zombies within 30 mins.

    Dss0undefined 1 Reply Last reply
    0
    • xcnundefined xcn

      heres the crash report + dmp file - https://drive.google.com/drive/folders/1j-qXmnqOw342k0cNvDuoNhSoyofqaPA0?usp=sharing

      this has been happening the past 5 days playing t6, it just always crashes on zombies within 30 mins.

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      xcn need a password to download the file.

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      • xcnundefined Offline
        xcnundefined Offline
        xcn
        wrote on last edited by
        #3

        https://drive.google.com/drive/folders/1j-qXmnqOw342k0cNvDuoNhSoyofqaPA0?usp=sharing
        check now

        Dss0undefined 1 Reply Last reply
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        • xcnundefined xcn

          https://drive.google.com/drive/folders/1j-qXmnqOw342k0cNvDuoNhSoyofqaPA0?usp=sharing
          check now

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          xcn pretty inconclusive, crashes at 0x0000000.

          • playing pluto in virtual machines doesn't work incase you're using one
          • make sure you are using windows 10 version 1607 or later
          • try closing steam and removing steam_api from your game folder
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
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          • xcnundefined Offline
            xcnundefined Offline
            xcn
            wrote on last edited by
            #5

            ok thank u

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