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Game crashes the moment i try to open it

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  • KillerAndMXundefined Offline
    KillerAndMXundefined Offline
    KillerAndMX
    wrote on last edited by
    #1

    Everytime i open IW5 Pluto the game crashes under the following codes:
    Exception Code: 0xC00000005
    Exception Address: 0x006954F8

    I already followed the "Repair your IW5 instalation" process through Steam and the same issue is there, so i decided to reinstall MW3 (I'm using the dedicated Server) and after the reinstall, it still gives me the same error.

    1 Reply Last reply
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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt Plutonium Staff
      wrote on last edited by
      #2

      Crash with an error (0x000007b, crashdump error or similar)

      There is no easy answer for this but here are some possible solutions

      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
      • Repair your game: https://plutonium.pw/docs/repair/
      • Update your GPU drivers
      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
      • If you're running the game in a virtual machine don't, this doesn't work
      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
      • If you use an Avermedia capture card uninstall its drivers
      • Verify the integrity of your system files:
        Open the start menu and search for "cmd"
        Run cmd as admin
        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
        Only put the next command when the one you ran is finished.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
      

      Once it's done restart your PC

      If after doing all of this it still doesn't work reply with these info

      • What your antivirus is and if you disabled or uninstalled it
      • A screenshot of your game files
      • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

      As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

      KillerAndMXundefined 1 Reply Last reply
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      • KillerAndMXundefined Offline
        KillerAndMXundefined Offline
        KillerAndMX
        replied to Resxt on last edited by
        #3

        Resxt I think i remember how i made it crash in the first place.
        Last time i was playing, i was on a private match alone messing with the commands, when by curiosity i ran a command that was supposed to start singleplayer campaign, the game crashed and i left it there for the day.

        The next day i tried to play i had the issue already.

        The game used to work with no issues before that

        (For some reason my reply got posted on a different thread)

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