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I need some help

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  • molly waterundefined Offline
    molly waterundefined Offline
    molly water
    wrote on last edited by
    #1

    so i want to start trickshottin again so i saw plutonium and i was like sick, but i cant even launch it.
    i downloaded the torrent and got everything set up but this happenshjjjj.PNG please help

    Resxtundefined 1 Reply Last reply
    0
    • NATEROXundefined Offline
      NATEROXundefined Offline
      NATEROX
      wrote on last edited by
      #2

      If you're trying to run the game from a virtual machine that's most likely the issue.

      molly waterundefined 1 Reply Last reply
      0
      • NATEROXundefined NATEROX

        If you're trying to run the game from a virtual machine that's most likely the issue.

        molly waterundefined Offline
        molly waterundefined Offline
        molly water
        wrote on last edited by
        #3

        NATEROX nope

        1 Reply Last reply
        0
        • molly waterundefined molly water

          so i want to start trickshottin again so i saw plutonium and i was like sick, but i cant even launch it.
          i downloaded the torrent and got everything set up but this happenshjjjj.PNG please help

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #4

          molly water

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) each command below one by one in the cmd and press enter after each command
            Only put the next command when the one you ran is finished.
          DISM /Online /Cleanup-Image /CheckHealth
          DISM /Online /Cleanup-Image /ScanHealth
          DISM /Online /Cleanup-Image /RestoreHealth
          sfc /scannow
          

          Once it's done restart your PC

          If after doing all of this it still doesn't work reply with these info

          • What your antivirus is and if you disabled or uninstalled it
          • A screenshot of your game files
          • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

          molly waterundefined 1 Reply Last reply
          0
          • Resxtundefined Resxt

            molly water

            Crash with an error (0x000007b, crashdump error or similar)

            There is no easy answer for this but here are some possible solutions

            • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
            • Repair your game: https://plutonium.pw/docs/repair/
            • Update your GPU drivers
            • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
            • If you're running the game in a virtual machine don't, this doesn't work
            • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
            • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
            • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
            • If you use an Avermedia capture card uninstall its drivers
            • Verify the integrity of your system files:
              Open the start menu and search for "cmd"
              Run cmd as admin
              Copy and paste (right click) each command below one by one in the cmd and press enter after each command
              Only put the next command when the one you ran is finished.
            DISM /Online /Cleanup-Image /CheckHealth
            DISM /Online /Cleanup-Image /ScanHealth
            DISM /Online /Cleanup-Image /RestoreHealth
            sfc /scannow
            

            Once it's done restart your PC

            If after doing all of this it still doesn't work reply with these info

            • What your antivirus is and if you disabled or uninstalled it
            • A screenshot of your game files
            • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

            As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

            molly waterundefined Offline
            molly waterundefined Offline
            molly water
            wrote on last edited by
            #5

            Resxt Hey thx for the help, but un fortunately it did not work.
            What your antivirus is and if you disabled or uninstalled it
            A screenshot of your game files
            The crashdump files created in

            As you requested the ^ stuff you wanted.
            Anti Virus: Avast Free, and yes I do have an exclusion.
            Screen Shot: https://streamable.com/chcpgs
            Last but not least, crashdumps: https://rb.gy/3chiul

            Resxtundefined 1 Reply Last reply
            0
            • molly waterundefined molly water

              Resxt Hey thx for the help, but un fortunately it did not work.
              What your antivirus is and if you disabled or uninstalled it
              A screenshot of your game files
              The crashdump files created in

              As you requested the ^ stuff you wanted.
              Anti Virus: Avast Free, and yes I do have an exclusion.
              Screen Shot: https://streamable.com/chcpgs
              Last but not least, crashdumps: https://rb.gy/3chiul

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #6

              molly water so you did every single thing?
              You could try to uninstall Avast or factory reset your Windows

              The team is very busy these days and they probably won't have time to check your crashdump

              Lime_Timeundefined 1 Reply Last reply
              0
              • Resxtundefined Resxt

                molly water so you did every single thing?
                You could try to uninstall Avast or factory reset your Windows

                The team is very busy these days and they probably won't have time to check your crashdump

                Lime_Timeundefined Offline
                Lime_Timeundefined Offline
                Lime_Time
                wrote on last edited by
                #7

                Resxt I was also having problems with the error code. I tried uninstalling avast along with everything listed above, and none of it worked.

                1 Reply Last reply
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