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Need help with crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • InshalAbbasundefined Offline
    InshalAbbasundefined Offline
    InshalAbbas
    wrote on last edited by
    #1

    Need help my game crashes when i open it,This is a screenshot i took of it https://imgur.com/a/jAX3VTp

    Dss0undefined 1 Reply Last reply
    0
    • InshalAbbasundefined InshalAbbas

      Need help my game crashes when i open it,This is a screenshot i took of it https://imgur.com/a/jAX3VTp

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      InshalAbbas upload the .dmp file to google drive and post the link here.

      InshalAbbasundefined 1 Reply Last reply
      0
      • Dss0undefined Dss0

        InshalAbbas upload the .dmp file to google drive and post the link here.

        InshalAbbasundefined Offline
        InshalAbbasundefined Offline
        InshalAbbas
        wrote on last edited by
        #3

        Dss0 Here's the .dmp file https://drive.google.com/file/d/17_Z8nVt8wK5taYtJSSi2VjB33xVQX1vn/view?usp=sharing

        Dss0undefined 1 Reply Last reply
        0
        • InshalAbbasundefined InshalAbbas

          Dss0 Here's the .dmp file https://drive.google.com/file/d/17_Z8nVt8wK5taYtJSSi2VjB33xVQX1vn/view?usp=sharing

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          InshalAbbas need a password to download it, pls set it to public.

          InshalAbbasundefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            InshalAbbas need a password to download it, pls set it to public.

            InshalAbbasundefined Offline
            InshalAbbasundefined Offline
            InshalAbbas
            wrote on last edited by
            #5

            Dss0 Sorry about that here is the public link https://drive.google.com/file/d/17_Z8nVt8wK5taYtJSSi2VjB33xVQX1vn/view?usp=sharing

            Dss0undefined 1 Reply Last reply
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            • InshalAbbasundefined InshalAbbas

              Dss0 Sorry about that here is the public link https://drive.google.com/file/d/17_Z8nVt8wK5taYtJSSi2VjB33xVQX1vn/view?usp=sharing

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              InshalAbbas the dump file is corrupted. Here's a few things you can try:

              • exclude plutonium from your antivirus software -> https://plutonium.pw/docs/antivirus/
              • repair your game files -> https://plutonium.pw/docs/repair/
              • try closing all programs that are running in the background
              • if you have msi afterburner/rivatuner or any other software with an overlay disable it
              • verify the integrity of your system files:
              1. open the start menu and search for "cmd"
              2. run cmd as admin
              3. execute the following command
              dism /online /cleanup-image /restorehealth
              
              1. after dism has finished repairing your system restart your pc
              1 Reply Last reply
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              • InshalAbbasundefined Offline
                InshalAbbasundefined Offline
                InshalAbbas
                wrote on last edited by
                #7

                Dss0 i got it fixed downloaded it again Thanks for your help

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