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Plutonium zombies not working

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  • sebdalebundefined Offline
    sebdalebundefined Offline
    sebdaleb
    wrote on last edited by
    #1

    crashes when I launch the game through the plutonium launcher but then in console it says a critical exemption has occurred and shows

    Exception Code: 0xC0000005
    Exception Address: 0xE5B0D972

    I have tried verifying files, closeting all background apps and I do not have a proper anti virus software apart from windows defender.

    I am running a i7 CPU with Intergrated graphics

    my thoughts are that maybe plutonium does not support intel graphics but please tell me if I am wrong.

    Dss0undefined 1 Reply Last reply
    0
    • sebdalebundefined sebdaleb

      crashes when I launch the game through the plutonium launcher but then in console it says a critical exemption has occurred and shows

      Exception Code: 0xC0000005
      Exception Address: 0xE5B0D972

      I have tried verifying files, closeting all background apps and I do not have a proper anti virus software apart from windows defender.

      I am running a i7 CPU with Intergrated graphics

      my thoughts are that maybe plutonium does not support intel graphics but please tell me if I am wrong.

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      sebdaleb are you playing in a virtual machine?

      Upload the .dmp file (path is in the error message) to google drive and post the link here.

      1 Reply Last reply
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      • sebdalebundefined Offline
        sebdalebundefined Offline
        sebdaleb
        wrote on last edited by sebdaleb
        #3

        Dss0 said in Plutonium zombies not working:

        sebdaleb are you playing in a virtual machine?

        Upload the .dmp file (path is in the error message) to google drive and post the link here.

        I am not on a virtual machine but here is the link
        (https://drive.google.com/file/d/19t5SVocWVZaaAlZYfRdfdOiKNLuQN0px/view?usp=sharing)

        Dss0undefined 1 Reply Last reply
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        • sebdalebundefined sebdaleb

          Dss0 said in Plutonium zombies not working:

          sebdaleb are you playing in a virtual machine?

          Upload the .dmp file (path is in the error message) to google drive and post the link here.

          I am not on a virtual machine but here is the link
          (https://drive.google.com/file/d/19t5SVocWVZaaAlZYfRdfdOiKNLuQN0px/view?usp=sharing)

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by Dss0
          #4

          sebdaleb nah the game supports intel hd graphics, it's not gonna run well on them tho.

          Here's a few more things:

          • post a screenshot of your game folder
          • hit windows key + r and type "winver" into the run box, hit enter and post a screenshot of the window that comes up

          Other than that:

          • repair your game files -> https://plutonium.pw/docs/repair/
          • try closing all programs that are running in the background
          • if you have msi afterburner/rivatuner or any other software with an overlay disable it
          • install everything that's in the redist folder in your game folder
          • update your graphics drivers
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
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