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i Have crash (dump crash file )

Scheduled Pinned Locked Moved BO2 Client Support
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  • Evil25undefined Offline
    Evil25undefined Offline
    Evil25
    wrote on last edited by
    #1

    Hi ,
    I have crash in BO2 zombie but idon't no whay !
    Capture.PNG
    this dumper
    https://drive.google.com/file/d/1EJigkEyoo3ZhtZrVDLxGHDxqu93TgLkl/view?usp=sharing

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Evil25 on last edited by
      #2

      Evil25

      • repair your game files -> https://plutonium.pw/docs/repair/
      • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • install everything that's in the redist folder in your game folder
      • update your graphics drivers
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      Laeyonundefined 1 Reply Last reply
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      • Evil25undefined Offline
        Evil25undefined Offline
        Evil25
        wrote on last edited by
        #3

        thix i will try

        1 Reply Last reply
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        • Evil25undefined Offline
          Evil25undefined Offline
          Evil25
          wrote on last edited by
          #4

          i try same problem i have crash only in map (Green run trnzit )

          1 Reply Last reply
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          • Evil25undefined Offline
            Evil25undefined Offline
            Evil25
            wrote on last edited by
            #5

            no have any support ?

            1 Reply Last reply
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            • Laeyonundefined Offline
              Laeyonundefined Offline
              Laeyon
              replied to Dss0 on last edited by Laeyon
              #6

              Dss0

              Sorry for pinging an old topic.

              'install everything that's in the redist folder in your game folder'

              how do i do the above?

              and why does not having MSI and/or Riva open matter?

              Dss0undefined 1 Reply Last reply
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              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to Laeyon on last edited by
                #7

                Laeyon the launcher should now automatically detect missing redists and install them when you start it so that step isn't necessary anymore. But just to provide you that info, this is what i'm talking about:

                alt text
                alt text

                Rivatuner has a DirectX overlay to display your fps and so on, this can interfere with the game's DirectX frame.

                Laeyonundefined 1 Reply Last reply
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                • Laeyonundefined Offline
                  Laeyonundefined Offline
                  Laeyon
                  replied to Dss0 on last edited by
                  #8

                  Dss0 Okay good to know!

                  Thats crazy tho that it interferes with DirectX, is there no other way to prevent this other than closing it? I have underclocked my GPU because the fans arent performing that well anymore, and i need MSI to be open otherwise the clock goes back to stock levels...

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to Laeyon on last edited by
                    #9

                    Laeyon ye but you don't need to have the overlay activated. Just having msi afterburner running won't cause issues. Also some people reported that running the game in windowed borderless mode fixed the blackscreen caused by overlays.

                    M0RTADEL4undefined 1 Reply Last reply
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                    • M0RTADEL4undefined Offline
                      M0RTADEL4undefined Offline
                      M0RTADEL4
                      replied to Dss0 on last edited by
                      #10

                      I have the pirated game because I can't buy it and I get the same plutonium error and I did all the previous steps except verifying the integrity of the files but it still crashes with the same error. Is it because it is pirated?

                      1 Reply Last reply
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