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game crash

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  • pRmandaundefined Offline
    pRmandaundefined Offline
    pRmanda
    wrote on last edited by
    #1

    every time i click to enter a server or play a private match my game crash any fix ?

    1 Reply Last reply
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    • BO2undefined Offline
      BO2undefined Offline
      BO2 Contributor Banned
      wrote on last edited by
      #2

      Should be giving an error.

      1 Reply Last reply
      0
      • pRmandaundefined Offline
        pRmandaundefined Offline
        pRmanda
        wrote on last edited by
        #3

        558880c4-17a9-46e4-ac3b-cdc77c4a506d-image.png

        this is the error i get

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to pRmanda on last edited by
          #4

          pRmanda upload the .dmp file to google drive and post the link here.

          pRmandaundefined 1 Reply Last reply
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          • pRmandaundefined Offline
            pRmandaundefined Offline
            pRmanda
            replied to Dss0 on last edited by
            #5

            Dss0 I don't know how to do that

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to pRmanda on last edited by
              #6

              pRmanda the error message tells you where the dump file is located. if you don't know how to use google drive google it 🙂

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              • pRmandaundefined Offline
                pRmandaundefined Offline
                pRmanda
                wrote on last edited by
                #7

                https://drive.google.com/file/d/1Z9294ldo2LbK9sRpfdZwy-QbRkHrdE7r/view?usp=sharing

                https://drive.google.com/file/d/12esxyPfMspPm69inw0kJJm4anzeg3Yxo/view?usp=sharing

                https://drive.google.com/file/d/1UkpUN9LDzWfKI9rTOz9t3Koex-d8QTIa/view?usp=sharing

                https://drive.google.com/file/d/1IvLw4XNpSHhAXI9h0PAiwRi3Vz6fIm0h/view?usp=sharing

                https://drive.google.com/file/d/1QHRicSXVIYyeL3fpoZaP6oiaPNbG2g0A/view?usp=sharing

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                • pRmandaundefined Offline
                  pRmandaundefined Offline
                  pRmanda
                  wrote on last edited by
                  #8

                  pRmanda said in game crash:

                  https://drive.google.com/file/d/1Z9294ldo2LbK9sRpfdZwy-QbRkHrdE7r/view?usp=sharing
                  https://drive.google.com/file/d/12esxyPfMspPm69inw0kJJm4anzeg3Yxo/view?usp=sharing
                  https://drive.google.com/file/d/1UkpUN9LDzWfKI9rTOz9t3Koex-d8QTIa/view?usp=sharing
                  https://drive.google.com/file/d/1IvLw4XNpSHhAXI9h0PAiwRi3Vz6fIm0h/view?usp=sharing
                  https://drive.google.com/file/d/1QHRicSXVIYyeL3fpoZaP6oiaPNbG2g0A/view?usp=sharing

                  This????

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to pRmanda on last edited by
                    #9

                    pRmanda yea, it crashes in pluto code so a dev would have to look at it. Here's a few things you can try:

                    • repair your game files -> https://plutonium.pw/docs/repair/
                    • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
                    • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                    • install everything that's in the redist folder in your game folder
                    • update your graphics drivers
                    • verify the integrity of your system files:
                    1. open the start menu and search for "cmd"
                    2. run cmd as admin
                    3. execute the following command
                    dism /online /cleanup-image /restorehealth
                    
                    1. after dism has finished repairing your system restart your pc
                    1 Reply Last reply
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                    • pRmandaundefined Offline
                      pRmandaundefined Offline
                      pRmanda
                      wrote on last edited by
                      #10

                      i did it and still not working 😞

                      1 Reply Last reply
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