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I can't enter BO2

Scheduled Pinned Locked Moved BO2 Client Support
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  • TSP Codyundefined Offline
    TSP Codyundefined Offline
    TSP Cody
    wrote on last edited by
    #1

    When i start the game, it crashed and tell me to type a topic with the ID of the crash and a file.

    ID: 6aad9f1b8ca33a03

    i cannot upload the file cuz is 826.203kb

    Resxtundefined 1 Reply Last reply
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    • Resxtundefined Online
      Resxtundefined Online
      Resxt Plutonium Staff
      replied to TSP Cody on last edited by Resxt
      #2

      TSP Cody Then just upload it to a website like Google Drive and post the link here?
      Also send a screenshot of the error

      TSP Codyundefined 2 Replies Last reply
      0
      • TSP Codyundefined Offline
        TSP Codyundefined Offline
        TSP Cody
        replied to Resxt on last edited by
        #3

        @lResxt im uploading the file, here is the image of the crash, is bad quality for the resolution.CrashPlutonium.png

        1 Reply Last reply
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        • TSP Codyundefined Offline
          TSP Codyundefined Offline
          TSP Cody
          replied to Resxt on last edited by
          #4

          @lResxt Drive for the file https://drive.google.com/drive/folders/1pnWg3Ue-lvp5OWuv1QGVXCjGrMBk0hNc?usp=sharing

          Dss0undefined 1 Reply Last reply
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          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to TSP Cody on last edited by
            #5

            TSP Cody

            • playing pluto in virtual machines doesn't work incase you're using one
            • make sure you are using windows 10 version 1607 or later
            • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
            • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
            • install everything that's in the redist folder in your game folder
            • update your graphics drivers
            • if you have a vr headset plugged in unplug it
            • try removing steam_api.dll from your game folder
            • verify the integrity of your system files:
            1. open the start menu and search for "cmd"
            2. run cmd as admin
            3. execute the following command
            dism /online /cleanup-image /restorehealth
            
            1. after dism has finished repairing your system restart your pc
            1 Reply Last reply
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