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Crash problem while running the game.

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  • LordSynicK18undefined Offline
    LordSynicK18undefined Offline
    LordSynicK18
    wrote on last edited by
    #1

    When I give him to run the game, everything opens correctly until the moment he starts loading Plutonium, when he does that, the background music starts playing, until he crashes and takes me out of the game. The error that appears to me is the following.unknown.png

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC Plutonium Staff
      wrote on last edited by
      #2

      Have any overlays such as msi afterburner/rivatuner running in the background? Quit them if you do. Also upload the dump as stated in the error to gdrive and post the link here.

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      • LordSynicK18undefined Offline
        LordSynicK18undefined Offline
        LordSynicK18
        wrote on last edited by
        #3

        No, I don't have the MSI Afterbuner or the Rivatuner running in the background, what's more, I don't even have them downloaded.

        There I leave the drive file:
        https://drive.google.com/file/d/1VFPRvDKuQ8q7eWmLRoI15icVmjHcY3Dm/view?usp=sharing

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        • LordSynicK18undefined Offline
          LordSynicK18undefined Offline
          LordSynicK18
          wrote on last edited by
          #4

          Hi? Please i wanna play with my friend, answer me please

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          • HannesCundefined Offline
            HannesCundefined Offline
            HannesC Plutonium Staff
            wrote on last edited by
            #5

            Gotta wait until a dev takes a look at it. You could try these other solutions in the meantime:

            • repair your game files -> https://plutonium.pw/docs/repair/

            • try closing all programs that are running in the background (avermedia, nahimic, afterburner, etc)

            • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

            • install everything that's in the redist folder in your game folder

            • update your graphics drivers

            • if you have a vr headset plugged in unplug it.

            • verify the integrity of your system files:

            Launch cmd as admin, type this command in. Once its done doing its thing, restart PC.
            dism /online /cleanup-image /restorehealth

            Oh and also, you're not on a VM right?

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