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  3. Exception Code: 0xC0000005

Exception Code: 0xC0000005

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  • ALI_VR5undefined Offline
    ALI_VR5undefined Offline
    ALI_VR5
    wrote on last edited by ALI_VR5
    #1

    hello I have a problem with bo2 I can not launch it at launch the game starts as usual and when the black screen of the launch appears suddenly an error message appears, could you help me please link text

    Resxtundefined 1 Reply Last reply
    1
    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt Plutonium Staff
      replied to ALI_VR5 on last edited by
      #2

      ALI_VR5

      Try https://plutonium.pw/docs/repair/
      and https://plutonium.pw/docs/antivirus
      and https://github.com/ChxseH/Redist-Installer/releases/download/latest/Redist-Installer.bat

      If it doesn't work then you probably have a software with an overlay on running that crashes the game or you're in a virtual machine which isn't supported or you're using ReShade so uninstall it or one of your plugged in devices is crashing the game (VR headset, controller, another monitor etc.)

      If even when you do this it still doesn't work (take your time to do it all and correctly) you still have the same error then reply by specifying these thing in your message

      • What you already tried
      • Which antivirus you're using
      • A screenshot of the error
      • A screenshot of your game files
      • A screenshot of your path in the launcher (click on Game settings)
      • The crashdump created in %localapdata%\Plutonium\crashdumps (upload it on Google Drive or a similar website and include the link in your reply)
      ALI_VR5undefined 1 Reply Last reply
      2
      • ALI_VR5undefined Offline
        ALI_VR5undefined Offline
        ALI_VR5
        replied to Resxt on last edited by ALI_VR5
        #3

        @lResxt I tried the three solutions proposed nothing works I tried to uninstall and reinstall plutonium nothing helped, the error appeared when I was playing on a bo2 server as a team on the map of the boat which I do not know the name, and I wanted to put the graphics to the maximum but my pc did not support and the game was closed

        I use the anti-virus "MALWAREBYTES"

        [the error message] (https://drive.google.com/file/d/1Vw_rmIE9f_VZVu8ytUjPpwB6e2ppYk3s/view?usp=sharing)

        [games file] (https://drive.google.com/file/d/1SfchkDke5csznRtWlBi4chIRnPydWtrs/view?usp=sharing)

        [the path in the launcher]

        (https://drive.google.com/file/d/18rK4XyXpVlgpOc0DKPKAlNncfI40rFyB/view?usp=sharing)

        Exception Code: 0xC0000005
        Exception Address: 0x0074F155

        [le crashdump] ( https://drive.google.com/file/d/1ZoVWGYuKjncMa8LjaTYV-B4GCe6tnAsc/view?usp=sharing )

        I really hope you will be able to help me or at least solve this problem for the other players to whom it could have happened, thank you very much for the time that you sacrifice to assist us you are doing a remarkable job, good to you

        Dss0undefined 1 Reply Last reply
        1
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to ALI_VR5 on last edited by
          #4

          ALI_VR5 all the google drive links require a password to be accessed, set them to public.

          ALI_VR5undefined 2 Replies Last reply
          1
          • ALI_VR5undefined Offline
            ALI_VR5undefined Offline
            ALI_VR5
            replied to Dss0 on last edited by
            #5

            Dss0 ah yes excuse me under the pressure I forgot to put them in public, here it is 😃

            1 Reply Last reply
            0
            • ALI_VR5undefined Offline
              ALI_VR5undefined Offline
              ALI_VR5
              wrote on last edited by
              #6

              @lResxt vous avez trouvée le problème ??

              1 Reply Last reply
              0
              • ALI_VR5undefined Offline
                ALI_VR5undefined Offline
                ALI_VR5
                replied to Dss0 on last edited by
                #7

                Dss0 @lResxt please ??

                Dss0undefined 1 Reply Last reply
                1
                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to ALI_VR5 on last edited by
                  #8

                  ALI_VR5 so you're saying your game started crashing after you changed your graphics settings. Try deleting your config(s) in that case, they are located in the "players" folder in your game folder (plutonium_mp.cfg/plutonium_zm.cfg).

                  ALI_VR5undefined 2 Replies Last reply
                  0
                  • ALI_VR5undefined Offline
                    ALI_VR5undefined Offline
                    ALI_VR5
                    replied to Dss0 on last edited by
                    #9

                    Dss0 I did delete the two files but it didn't change anything

                    1 Reply Last reply
                    0
                    • ALI_VR5undefined Offline
                      ALI_VR5undefined Offline
                      ALI_VR5
                      replied to Dss0 on last edited by
                      #10

                      Dss0 It's okay the game is running I deleted all the files from the player folder and the game is working again look I show you the files screen that could be useful for other players

                      [files screen] (https://drive.google.com/file/d/1kyRpJZ8liLwiqExK6BwWDkCgitCrwd3F/view?usp=sharing)

                      [screen game] (https://drive.google.com/file/d/1cFvPDVm7c9TWM6zCP5KSk_BXADpLLQLr/view?usp=sharing)

                      thank you very much for your help ❤

                      ARU314undefined 1 Reply Last reply
                      0
                      • ARU314undefined Offline
                        ARU314undefined Offline
                        ARU314
                        replied to ALI_VR5 on last edited by
                        #11

                        ALI_VR5 I had the same error, thanks to this post I was able to fix it.

                        1 Reply Last reply
                        0
                        • C0NFU510Nundefined Offline
                          C0NFU510Nundefined Offline
                          C0NFU510N
                          wrote on last edited by
                          #12

                          hhh.png
                          crash.png

                          Can I have some help with this?

                          1 Reply Last reply
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                          • Xerxesundefined Xerxes locked this topic on

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