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Crash bo2

Scheduled Pinned Locked Moved BO2 Client Support
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  • Fenecfecundefined Offline
    Fenecfecundefined Offline
    Fenecfec
    wrote on last edited by
    #1

    Hi when i launch my BO2 that game crash between 10 and 15 secondes... Can you help me.alt text

    i have thats error in the folder above

    Exception Code: 0xC0000005
    Exception Address: 0x0074F155
    https://drive.google.com/drive/folders/1BppLZYRYi2TnrT_oFKf42x5sMSeSVxyK (in this url there have the 2 .dmp file and the errore file)

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Fenecfec on last edited by
      #2

      Fenecfec need a password to download the files from google drive.

      Fenecfecundefined 1 Reply Last reply
      0
      • Fenecfecundefined Offline
        Fenecfecundefined Offline
        Fenecfec
        replied to Dss0 on last edited by Fenecfec
        #3

        Dss0 try this link
        https://drive.google.com/drive/folders/1BppLZYRYi2TnrT_oFKf42x5sMSeSVxyK?usp=sharing

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to Fenecfec on last edited by
          #4

          Fenecfec i see the dump files are 0 bytes.. so they are corrupted. Here are a few things you can try:

          • repair your installation: https://plutonium.pw/docs/repair/
          • running the game in a virtual machine doesn't work
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • if you use an avermedia capture card uninstall it's drivers
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. restart your pc
          Fenecfecundefined 1 Reply Last reply
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          • Fenecfecundefined Offline
            Fenecfecundefined Offline
            Fenecfec
            replied to Dss0 on last edited by Fenecfec
            #5

            Dss0 My game still crashi,g 😞

            1 Reply Last reply
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