I need help with this issue
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When I try to open T6 plutonium I get this issue:
An exception ocurred while writting minigump
Exception Code: 0xC0000005
Exception Address: 0x00000000 plutonium
I have dissabled the antimalware but it still doesnt work
[0_1648936068083_plutonium-r2903-t6mp-2022-04-02_11-45-16.txt](Uploading 100%) -
dmsbarri which antivirus software do you use?
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Windows defender, but I tried to add an exception and even to dissable it, but it doesn´t work
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Crash with an error (0x000007b, crashdump error or similar)
There is no easy answer for this but here are some possible solutions
- Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
- Repair your game: https://plutonium.pw/docs/repair/
- Update your GPU drivers
- Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
- If you're running the game in a virtual machine don't, this doesn't work
- If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
- Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
- Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
- If you use an Avermedia capture card uninstall its drivers
- Verify the integrity of your system files:
Open the start menu and search for "cmd"
Run cmd as admin
Copy and paste (right click) the command below in the cmd and press enter
dism /online /cleanup-image /restorehealth
Once it's done restart your PC
If after doing all of this it still doesn't work reply with these info
- What your antivirus is and if you disabled or uninstalled it
- A screenshot of your game files
- The crashdump files created in
%localappdata%\Plutonium\crashdumps(upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)
As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
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I tried all but it doesn´t work.
I add the link to the failure files
https://drive.google.com/drive/folders/1OXtWvrT96bNtpguRiaPlh_U6KpfXO0As?usp=sharingWhat do you thint about trying to update to Windows 11?
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First at all thanks for the help given.
On the other side I solve the problem!!!!
I tried to update to Windows 11, but I hadn´t enought storage space in my computer so when I restarted the computer to install Windows 11 I got an error. Then the computer restarted by itself whith windows 10 and the plutonium works!!Thanks for the help and I hope it will help more people.
