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I need help with this issue

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  • dmsbarriundefined Offline
    dmsbarriundefined Offline
    dmsbarri
    wrote on last edited by
    #1

    When I try to open T6 plutonium I get this issue:
    An exception ocurred while writting minigump
    Exception Code: 0xC0000005
    Exception Address: 0x00000000 plutonium
    I have dissabled the antimalware but it still doesnt work
    [0_1648936068083_plutonium-r2903-t6mp-2022-04-02_11-45-16.txt](Uploading 100%)

    Dss0undefined Resxtundefined 2 Replies Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to dmsbarri on last edited by
      #2

      dmsbarri which antivirus software do you use?

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      • dmsbarriundefined Offline
        dmsbarriundefined Offline
        dmsbarri
        wrote on last edited by
        #3

        Windows defender, but I tried to add an exception and even to dissable it, but it doesn´t work

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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to dmsbarri on last edited by
          #4

          dmsbarri

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) the command below in the cmd and press enter
            dism /online /cleanup-image /restorehealth
            Once it's done restart your PC

          If after doing all of this it still doesn't work reply with these info

          • What your antivirus is and if you disabled or uninstalled it
          • A screenshot of your game files
          • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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          • dmsbarriundefined Offline
            dmsbarriundefined Offline
            dmsbarri
            wrote on last edited by
            #5

            I tried all but it doesn´t work.
            I add the link to the failure files
            https://drive.google.com/drive/folders/1OXtWvrT96bNtpguRiaPlh_U6KpfXO0As?usp=sharing

            What do you thint about trying to update to Windows 11?

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            • dmsbarriundefined Offline
              dmsbarriundefined Offline
              dmsbarri
              wrote on last edited by
              #6

              First at all thanks for the help given.

              On the other side I solve the problem!!!!
              I tried to update to Windows 11, but I hadn´t enought storage space in my computer so when I restarted the computer to install Windows 11 I got an error. Then the computer restarted by itself whith windows 10 and the plutonium works!!

              Thanks for the help and I hope it will help more people.

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