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Unexpected crash with no message

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  • a1ir0eundefined Offline
    a1ir0eundefined Offline
    a1ir0e
    wrote on last edited by
    #1

    Hello,

    I have the latest version of plutonium (it's been a while since I haven't used it on my windows 10 computer), but when I launch the game (BO2 mp or zm), it shows for 2 seconds the game loading screen (in the plutonium console the last thing I have seen is a normal message of loading file). And then the game just close without any messages. Before the update it was working.

    Do you have any solution?

    Thanks!

    Dss0undefined 1 Reply Last reply
    0
    • a1ir0eundefined a1ir0e

      Hello,

      I have the latest version of plutonium (it's been a while since I haven't used it on my windows 10 computer), but when I launch the game (BO2 mp or zm), it shows for 2 seconds the game loading screen (in the plutonium console the last thing I have seen is a normal message of loading file). And then the game just close without any messages. Before the update it was working.

      Do you have any solution?

      Thanks!

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      a1ir0e did you exclude it from scanning in your av software? (https://plutonium.pw/docs/antivirus/)

      1 Reply Last reply
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      • a1ir0eundefined Offline
        a1ir0eundefined Offline
        a1ir0e
        wrote on last edited by
        #3

        I just have done that, it takes a bit longer to open but it also closes immediately when the game window shows 😕

        Dss0undefined 1 Reply Last reply
        0
        • a1ir0eundefined a1ir0e

          I just have done that, it takes a bit longer to open but it also closes immediately when the game window shows 😕

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          a1ir0e can you post a screenshot of your exclusion settings? which av do you use?

          You can also try opening windows event viewer (start -> search for event viewer -> open -> go to windows logs -> application) and see if any errors or events come up after trying to start pluto.

          a1ir0eundefined 1 Reply Last reply
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          • Dss0undefined Dss0

            a1ir0e can you post a screenshot of your exclusion settings? which av do you use?

            You can also try opening windows event viewer (start -> search for event viewer -> open -> go to windows logs -> application) and see if any errors or events come up after trying to start pluto.

            a1ir0eundefined Offline
            a1ir0eundefined Offline
            a1ir0e
            wrote on last edited by
            #5

            Dss0 I have windows defender and I have followed each steps of the video : unknown.png

            And here is the windows event viewer log:

            Faulting application name plutonium-bootstrapper-win32.exe, version : 1.0.0.3042, timestamp : 0x536e8fb4
            Faulting module name : KERNELBASE.dll, version : 10.0.19041.1586, timestamp : 0xe89e47cc
            Exception code : 0xe06d7363
            Error offset : 0x0012b922
            Faulting process ID : 0x3210
            Start time of the failed application : 0x01d84e65036e2f99
            Faulting application path : C:\Users\__\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe
            Faulting module path: C:\windows\System32\KERNELBASE.dll
            Report ID : 2fd6bbbd-1171-4106-9c1d-34013d69eb7a
            Display name of the failed package : 
            App ID for the failed package : 
            
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