Unexpected crash with no message
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Hello,
I have the latest version of plutonium (it's been a while since I haven't used it on my windows 10 computer), but when I launch the game (BO2 mp or zm), it shows for 2 seconds the game loading screen (in the plutonium console the last thing I have seen is a normal message of loading file). And then the game just close without any messages. Before the update it was working.
Do you have any solution?
Thanks!
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Hello,
I have the latest version of plutonium (it's been a while since I haven't used it on my windows 10 computer), but when I launch the game (BO2 mp or zm), it shows for 2 seconds the game loading screen (in the plutonium console the last thing I have seen is a normal message of loading file). And then the game just close without any messages. Before the update it was working.
Do you have any solution?
Thanks!
a1ir0e did you exclude it from scanning in your av software? (https://plutonium.pw/docs/antivirus/)
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I just have done that, it takes a bit longer to open but it also closes immediately when the game window shows
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I just have done that, it takes a bit longer to open but it also closes immediately when the game window shows
a1ir0e can you post a screenshot of your exclusion settings? which av do you use?
You can also try opening windows event viewer (start -> search for event viewer -> open -> go to windows logs -> application) and see if any errors or events come up after trying to start pluto.
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a1ir0e can you post a screenshot of your exclusion settings? which av do you use?
You can also try opening windows event viewer (start -> search for event viewer -> open -> go to windows logs -> application) and see if any errors or events come up after trying to start pluto.
Dss0 I have windows defender and I have followed each steps of the video :
And here is the windows event viewer log:
Faulting application name plutonium-bootstrapper-win32.exe, version : 1.0.0.3042, timestamp : 0x536e8fb4 Faulting module name : KERNELBASE.dll, version : 10.0.19041.1586, timestamp : 0xe89e47cc Exception code : 0xe06d7363 Error offset : 0x0012b922 Faulting process ID : 0x3210 Start time of the failed application : 0x01d84e65036e2f99 Faulting application path : C:\Users\__\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe Faulting module path: C:\windows\System32\KERNELBASE.dll Report ID : 2fd6bbbd-1171-4106-9c1d-34013d69eb7a Display name of the failed package : App ID for the failed package :