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Unexpected crash with no message

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  • a1ir0eundefined Offline
    a1ir0eundefined Offline
    a1ir0e
    wrote on last edited by
    #1

    Hello,

    I have the latest version of plutonium (it's been a while since I haven't used it on my windows 10 computer), but when I launch the game (BO2 mp or zm), it shows for 2 seconds the game loading screen (in the plutonium console the last thing I have seen is a normal message of loading file). And then the game just close without any messages. Before the update it was working.

    Do you have any solution?

    Thanks!

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to a1ir0e on last edited by
      #2

      a1ir0e did you exclude it from scanning in your av software? (https://plutonium.pw/docs/antivirus/)

      1 Reply Last reply
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      • a1ir0eundefined Offline
        a1ir0eundefined Offline
        a1ir0e
        wrote on last edited by
        #3

        I just have done that, it takes a bit longer to open but it also closes immediately when the game window shows 😕

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to a1ir0e on last edited by
          #4

          a1ir0e can you post a screenshot of your exclusion settings? which av do you use?

          You can also try opening windows event viewer (start -> search for event viewer -> open -> go to windows logs -> application) and see if any errors or events come up after trying to start pluto.

          a1ir0eundefined 1 Reply Last reply
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          • a1ir0eundefined Offline
            a1ir0eundefined Offline
            a1ir0e
            replied to Dss0 on last edited by
            #5

            Dss0 I have windows defender and I have followed each steps of the video : unknown.png

            And here is the windows event viewer log:

            Faulting application name plutonium-bootstrapper-win32.exe, version : 1.0.0.3042, timestamp : 0x536e8fb4
            Faulting module name : KERNELBASE.dll, version : 10.0.19041.1586, timestamp : 0xe89e47cc
            Exception code : 0xe06d7363
            Error offset : 0x0012b922
            Faulting process ID : 0x3210
            Start time of the failed application : 0x01d84e65036e2f99
            Faulting application path : C:\Users\__\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe
            Faulting module path: C:\windows\System32\KERNELBASE.dll
            Report ID : 2fd6bbbd-1171-4106-9c1d-34013d69eb7a
            Display name of the failed package : 
            App ID for the failed package : 
            
            1 Reply Last reply
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