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BO2 keeps crashing

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  • Thuglife8923undefined Offline
    Thuglife8923undefined Offline
    Thuglife8923
    wrote on last edited by
    #1

    I downloaded all the files correctly and still this error happens any idea why? Screenshot 2022-04-18 133818.png

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    • xXWith3skullGERundefined Offline
      xXWith3skullGERundefined Offline
      xXWith3skullGER
      wrote on last edited by
      #2

      I have the same problem, i reinstall it and its the same, it crash random.

      Thuglife8923undefined Resxtundefined 2 Replies Last reply
      1
      • Thuglife8923undefined Offline
        Thuglife8923undefined Offline
        Thuglife8923
        replied to xXWith3skullGER on last edited by
        #3

        @With3skull001 hey so i went to discord and went to support found out whts going wrong so hope this helps you.

        go to the discord support section you will find a answer there hope this helps you!

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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to xXWith3skullGER on last edited by
          #4

          @With3skull001 so you get a crash with a similar error or no error at all?
          If you get no error then read the antivirus doc. If you get a similar error then read below

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) the command below in the cmd and press enter
            dism /online /cleanup-image /restorehealth
            Once it's done restart your PC

          If after doing all of this it still doesn't work reply with these info

          • What your antivirus is and if you disabled or uninstalled it
          • A screenshot of your game files
          • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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