Error, Please Help Me
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Hello Good afternoon, I would like to know how I can solve this error, I get the start tab and when I want to enter any option it gets stuck and I get this error. If someone has the solution please help me.
Thanks in advance.
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Upload the crash dumps to a google drive and post them here
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Memeking254 how do I do that?
here?
Exception Code: 0xC0000005
Exception Address: 0x0074F155i get these files
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Crash with an error (0x000007b, crashdump error or similar)
There is no easy answer for this but here are some possible solutions
- Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
- Repair your game: https://plutonium.pw/docs/repair/
- Update your GPU drivers
- Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
- If you're running the game in a virtual machine don't, this doesn't work
- If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
- Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
- Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
- If you use an Avermedia capture card uninstall its drivers
- Verify the integrity of your system files:
Open the start menu and search for "cmd"
Run cmd as admin
Copy and paste (right click) each command below one by one in the cmd and press enter after each command
Only put the next command when the one you ran is finished.
DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow
Once it's done restart your PC
If after doing all of this it still doesn't work reply with these info
- What your antivirus is and if you disabled or uninstalled it
- A screenshot of your game files
- The crashdump files created in
%localappdata%\Plutonium\crashdumps
(upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)
As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
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BigHzLegend Only administrator can review crash dumps and it make take a long time before they can.
Did you do everything I wrote? I doubt it -
Resxt Yes I did, even if you doubt it I've been making it open the game since Saturday
yes or yes I want to play it because it brings back memories
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BigHzLegend well I doubt it since it says "if it doesn't work reply with this and that".
Without any info your only solution might be to keep trying to find what is wrong on your system or reinstall Windows completely (factory reset would be better) or wait for an admin to check your crashdump but they're very busy these days so it might not happen at all honestly