Skip to content
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Donate
Collapse

Plutonium

  1. Home
  2. BO2 Client Support
  3. Error, Please Help Me

Error, Please Help Me

Scheduled Pinned Locked Moved BO2 Client Support
8 Posts 3 Posters 142 Views 1 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • BigHzLegendundefined Offline
    BigHzLegendundefined Offline
    BigHzLegend
    wrote on last edited by BigHzLegend
    #1

    Hello Good afternoon, I would like to know how I can solve this error, I get the start tab and when I want to enter any option it gets stuck and I get this error. If someone has the solution please help me.

    f0674ad9-c313-4540-9575-f83ac005c689-image.png

    Thanks in advance.

    Memeking254undefined 1 Reply Last reply
    0
    • BigHzLegendundefined BigHzLegend

      Hello Good afternoon, I would like to know how I can solve this error, I get the start tab and when I want to enter any option it gets stuck and I get this error. If someone has the solution please help me.

      f0674ad9-c313-4540-9575-f83ac005c689-image.png

      Thanks in advance.

      Memeking254undefined Offline
      Memeking254undefined Offline
      Memeking254
      wrote on last edited by
      #2

      BigHzLegend 1d2fcfd8-8eb3-44aa-9f2d-dd42abb25c49-image.png

      Upload the crash dumps to a google drive and post them here

      BigHzLegendundefined 1 Reply Last reply
      0
      • Memeking254undefined Memeking254

        BigHzLegend 1d2fcfd8-8eb3-44aa-9f2d-dd42abb25c49-image.png

        Upload the crash dumps to a google drive and post them here

        BigHzLegendundefined Offline
        BigHzLegendundefined Offline
        BigHzLegend
        wrote on last edited by BigHzLegend
        #3

        Memeking254 how do I do that?

        here?
        Exception Code: 0xC0000005
        Exception Address: 0x0074F155

        i get these files

        05358dc1-7688-4379-8568-6b4f22283a13-image.png

        Resxtundefined 1 Reply Last reply
        0
        • BigHzLegendundefined BigHzLegend

          Memeking254 how do I do that?

          here?
          Exception Code: 0xC0000005
          Exception Address: 0x0074F155

          i get these files

          05358dc1-7688-4379-8568-6b4f22283a13-image.png

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #4

          BigHzLegend

          Crash with an error (0x000007b, crashdump error or similar)

          There is no easy answer for this but here are some possible solutions

          • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
          • Repair your game: https://plutonium.pw/docs/repair/
          • Update your GPU drivers
          • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
          • If you're running the game in a virtual machine don't, this doesn't work
          • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
          • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
          • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
          • If you use an Avermedia capture card uninstall its drivers
          • Verify the integrity of your system files:
            Open the start menu and search for "cmd"
            Run cmd as admin
            Copy and paste (right click) each command below one by one in the cmd and press enter after each command
            Only put the next command when the one you ran is finished.
          DISM /Online /Cleanup-Image /CheckHealth
          DISM /Online /Cleanup-Image /ScanHealth
          DISM /Online /Cleanup-Image /RestoreHealth
          sfc /scannow
          

          Once it's done restart your PC

          If after doing all of this it still doesn't work reply with these info

          • What your antivirus is and if you disabled or uninstalled it
          • A screenshot of your game files
          • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

          As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

          BigHzLegendundefined 1 Reply Last reply
          0
          • Resxtundefined Resxt

            BigHzLegend

            Crash with an error (0x000007b, crashdump error or similar)

            There is no easy answer for this but here are some possible solutions

            • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
            • Repair your game: https://plutonium.pw/docs/repair/
            • Update your GPU drivers
            • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
            • If you're running the game in a virtual machine don't, this doesn't work
            • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
            • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
            • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
            • If you use an Avermedia capture card uninstall its drivers
            • Verify the integrity of your system files:
              Open the start menu and search for "cmd"
              Run cmd as admin
              Copy and paste (right click) each command below one by one in the cmd and press enter after each command
              Only put the next command when the one you ran is finished.
            DISM /Online /Cleanup-Image /CheckHealth
            DISM /Online /Cleanup-Image /ScanHealth
            DISM /Online /Cleanup-Image /RestoreHealth
            sfc /scannow
            

            Once it's done restart your PC

            If after doing all of this it still doesn't work reply with these info

            • What your antivirus is and if you disabled or uninstalled it
            • A screenshot of your game files
            • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

            As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

            BigHzLegendundefined Offline
            BigHzLegendundefined Offline
            BigHzLegend
            wrote on last edited by
            #5

            Resxt https://drive.google.com/drive/folders/1bDfAMaEJuh9DztcGtPRsF_9lcC6OR1VK?usp=sharing

            Resxtundefined 1 Reply Last reply
            0
            • BigHzLegendundefined BigHzLegend

              Resxt https://drive.google.com/drive/folders/1bDfAMaEJuh9DztcGtPRsF_9lcC6OR1VK?usp=sharing

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #6

              BigHzLegend Only administrator can review crash dumps and it make take a long time before they can.
              Did you do everything I wrote? I doubt it

              BigHzLegendundefined 1 Reply Last reply
              0
              • Resxtundefined Resxt

                BigHzLegend Only administrator can review crash dumps and it make take a long time before they can.
                Did you do everything I wrote? I doubt it

                BigHzLegendundefined Offline
                BigHzLegendundefined Offline
                BigHzLegend
                wrote on last edited by BigHzLegend
                #7

                Resxt Yes I did, even if you doubt it I've been making it open the game since Saturday 😞

                yes or yes I want to play it because it brings back memories 🙂

                Resxtundefined 1 Reply Last reply
                0
                • BigHzLegendundefined BigHzLegend

                  Resxt Yes I did, even if you doubt it I've been making it open the game since Saturday 😞

                  yes or yes I want to play it because it brings back memories 🙂

                  Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  BigHzLegend well I doubt it since it says "if it doesn't work reply with this and that".

                  Without any info your only solution might be to keep trying to find what is wrong on your system or reinstall Windows completely (factory reset would be better) or wait for an admin to check your crashdump but they're very busy these days so it might not happen at all honestly

                  1 Reply Last reply
                  0
                  Reply
                  • Reply as topic
                  Log in to reply
                  • Oldest to Newest
                  • Newest to Oldest
                  • Most Votes


                  • Login

                  • Don't have an account? Register

                  • Login or register to search.
                  • First post
                    Last post
                  0
                  • Recent
                  • Tags
                  • Popular
                  • Users
                  • Groups
                  • Donate