I open the game and when I connect to the server it just keeps loading

[ViniMedeiros115]

When I put it to connect in online mode, it just keeps loading, it even gives an error message, I've already given all the necessary permissions, I've disabled the firewall and even so I can't connect online. if anyone wants I'll make my teamviewer available for you to take a look at because I've tried several things and nothing works.

my discord: vinicius_medeiros#0549