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  3. [SOLVED] BO2 won't start using the launcher

[SOLVED] BO2 won't start using the launcher

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  • eXothiccundefined Offline
    eXothiccundefined Offline
    eXothicc
    wrote on last edited by eXothicc
    #1

    Hello!

    So, i followed the instructions on how to update the game, i have the base files already downloaded from steam, i launched plutonium.exe that was placed in the game folder, i logged in, selected the game path and pressed play, a command prompt opened and the launcher closed after a few seconds but the game didn't start up and all that was on screen was this:

    NOTE: The bootstrapper never gives an error nor does it close, it just stays open, while using approx. 7-8% of my CPU

    afc43314-e8c4-4014-bc6e-66fc4f54668b-image.png


    Steps i already tried:

    • I reinstalled the game, relaunched plutonium,

    • I Made an exception for plutonium in my antivirus,

    • I disabled my antivirus,

    • I made an exception in my firewall just in case,

    • Ran the program as admin,

    • Moved the launcher outside of the game folder and making sure the game path is correct,

    • Used VPN when running the game ,

    • Followed the latest guide located here: https://forum.plutonium.pw/topic/965/bo2-readme,

    • Went to %appdata%, deleted the plutonium folder and re-ran the launcher,

    • Made sure WDefender is fully disabled,

    • Uninstalled any of these programs that might be installed: SONAR RADAR, SONAR STUDIO, GAMERSFIRST IV, NAHIMIC, ADVANCED SYSTEMCARE ULTIMATE, PREMIER OPINION ,


    Here's also the directory that the game is installed in:

    1c64de56-94f7-402b-8109-3084c5d4934a-image.png


    Here's the launcher window:

    57c3e19b-7ffc-4854-a98e-d2a70d7d39a6-image.png

    SOLVED: At the end of the day, i have found out my Sophos anti-virus was to blame, even though i whitelisted plutonium and excluded the folder, even went as far as disabled the whole antivirus, the only solution to my problem was to fully uninstall it!

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    • Xemuqundefined Offline
      Xemuqundefined Offline
      Xemuq
      wrote on last edited by
      #2

      Hello, Have you ran as admin, or tried using a vpn. Let me know if you have tried

      eXothiccundefined 1 Reply Last reply
      0
      • eXothiccundefined Offline
        eXothiccundefined Offline
        eXothicc
        replied to Xemuq on last edited by
        #3

        miilk
        Hey,
        Yes, i have.
        Thanks for reminding me will add to the list of attempted fixes

        1 Reply Last reply
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        • eXothiccundefined Offline
          eXothiccundefined Offline
          eXothicc
          wrote on last edited by
          #4

          Sorry for the bump, just trying to resolve the issue

          1 Reply Last reply
          0
          • purahundefined Offline
            purahundefined Offline
            purah
            wrote on last edited by
            #5

            I had this happen until I moved plutonium launcher out of the file that you are making a path to, I also believe you dont need t6 in the same folder since we are no longer using t6, after that Id just double check in the game settings for your launcher its routed to the right folder. Hope this helps!

            eXothiccundefined 1 Reply Last reply
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            • eXothiccundefined Offline
              eXothiccundefined Offline
              eXothicc
              replied to purah on last edited by
              #6

              purah Thanks for the suggestion!
              Unfortunately, putting the launcher outside the game folder, making sure the game path is correct did not fix my issue, the game still simply will not open..

              1 Reply Last reply
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              • cirnoundefined Offline
                cirnoundefined Offline
                cirno
                wrote on last edited by
                #7

                try opening steam and then open the game

                eXothiccundefined 1 Reply Last reply
                0
                • eXothiccundefined Offline
                  eXothiccundefined Offline
                  eXothicc
                  replied to cirno on last edited by
                  #8

                  cirno Thanks for the tip!
                  Steam was open but i'm still facing the same issue :P..

                  1 Reply Last reply
                  1
                  • HannesCundefined Offline
                    HannesCundefined Offline
                    HannesC Plutonium Staff
                    wrote on last edited by
                    #9

                    Go to %localappdata% and delete the plutonium folder. Run the launcher again

                    eXothiccundefined 1 Reply Last reply
                    0
                    • eXothiccundefined Offline
                      eXothiccundefined Offline
                      eXothicc
                      replied to HannesC on last edited by
                      #10

                      HannesC Thanks for the suggestion,
                      Tried that, no luck so far unfortunately..

                      1 Reply Last reply
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                      • HannesCundefined Offline
                        HannesCundefined Offline
                        HannesC Plutonium Staff
                        wrote on last edited by HannesC
                        #11

                        The bootstrapper just opens and closes? No error?

                        eXothiccundefined 1 Reply Last reply
                        0
                        • eXothiccundefined Offline
                          eXothiccundefined Offline
                          eXothicc
                          replied to HannesC on last edited by
                          #12

                          HannesC The bootstrapper never closes without an error, the launcher behind it does however

                          1 Reply Last reply
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                          • HannesCundefined Offline
                            HannesCundefined Offline
                            HannesC Plutonium Staff
                            wrote on last edited by
                            #13

                            Launcher closing is intentional, no clue what's the solution sorry

                            eXothiccundefined 1 Reply Last reply
                            0
                            • eXothiccundefined Offline
                              eXothiccundefined Offline
                              eXothicc
                              replied to HannesC on last edited by
                              #14

                              HannesC Yeah figured as much just want to give as much info as possible, thanks for trying though!

                              1 Reply Last reply
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                              • H3X1Cundefined Offline
                                H3X1Cundefined Offline
                                H3X1C Plutonium Staff
                                wrote on last edited by
                                #15

                                99.9% sure this is related to antivirus.

                                What antivirus have you got?
                                Is it the only antivirus you have?
                                What folder exceptions did you add?

                                eXothiccundefined 1 Reply Last reply
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                                • eXothiccundefined Offline
                                  eXothiccundefined Offline
                                  eXothicc
                                  replied to H3X1C on last edited by
                                  #16

                                  H3X1C
                                  Thanks for the reply,

                                  I am using Sophos
                                  It is the only antivirus, yes
                                  the I've added the game folder as an exception

                                  H3X1Cundefined 1 Reply Last reply
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                                  • H3X1Cundefined Offline
                                    H3X1Cundefined Offline
                                    H3X1C Plutonium Staff
                                    replied to eXothicc on last edited by H3X1C
                                    #17

                                    eXothicc Are you certain windows defender is disabled?

                                    Also check to see if you have any of these:
                                    SONAR RADAR, SONAR STUDIO, GAMERSFIRST IV, NAHIMIC, ADVANCED SYSTEMCARE ULTIMATE, PREMIER OPINION are some of the programs that cause issue, uninstall them if you have them.

                                    eXothiccundefined 1 Reply Last reply
                                    0
                                    • eXothiccundefined Offline
                                      eXothiccundefined Offline
                                      eXothicc
                                      replied to H3X1C on last edited by
                                      #18

                                      H3X1C Yes, i am sure it is disabled

                                      The only program close to that would be Driver booster, i've uninstalled it and tried launching the game but the issue persists

                                      H3X1Cundefined 1 Reply Last reply
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                                      • H3X1Cundefined Offline
                                        H3X1Cundefined Offline
                                        H3X1C Plutonium Staff
                                        replied to eXothicc on last edited by
                                        #19

                                        eXothicc I can only assume it is your antivirus. Even whitelisting is not enough for some antivirus softwares. Could you try uninstalling it?

                                        eXothiccundefined 1 Reply Last reply
                                        0
                                        • eXothiccundefined Offline
                                          eXothiccundefined Offline
                                          eXothicc
                                          replied to H3X1C on last edited by eXothicc
                                          #20

                                          H3X1C Ah yes, i uninstalled Sophos and restarted my PC and i can launch the game, windows defender currently in use and causing no conflicts so i guess there is an 80% chance it was my antivirus, even though it was disabled and the folder/plutonium bootstrapper was whitelisted,

                                          Thanks for your time and assistance!

                                          H3X1Cundefined 1 Reply Last reply
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