Dedicated section to common problems

Topic created ยท 7 Posts ยท 67 Views
  • In the sections of BO2 and MW3 I very often see many users asking for help on the same problems.
    In my opinion creating a dedicated section you have common problems can simplify the users to solve the problem and can help the staff to indicate the solution.

  • @Sorex We already have that.. both support sections have a FAQ pinned but nobody bothers to look at that. Adding an entire separate forum section won't change that, people are still too stupid to use the search function or look at pinned topics for their issue before making a post.

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  • @Dss0 Can't you try to highlight those options better? Users ask like 100 thousand questions all the same, I am currently creating virtual machines to make all possible errors appear.
    For every error I will make the guide for the solution.

    An other idea is try to modify the site, perhaps monitoring the accesses, like if a user have less than 10 accesses he will see in evidence the pages dedicated to the support on the client

    It can be a solution that helps you manage new users ๐Ÿ‘

  • @Sorex said in Dedicated section to common problems:

    @Dss0 Can't you try to highlight those options better? Users ask like 100 thousand questions all the same, I am currently creating virtual machines to make all possible errors appear.
    For every error I will make the guide for the solution.

    An other idea is try to modify the site, perhaps monitoring the accesses, like if a user have less than 10 accesses he will see in evidence the pages dedicated to the support on the client

    It can be a solution that helps you manage new users ๐Ÿ‘

    NodeBB doesn't allow that kind of customisation very easily. Plus even if we went through that effort, I'm doubtful it would have an effect.

  • @Mr-Android
    Mine is still an idea, certainly somehow it is realizable.
    Obviously I am proposing an idea that can help you, there is no problem if it is not realizable or not and if it will not change anything.

    Obviously it takes some time, but you'd better dedicate it to Black ops 2 and Modern Warfare 3

    I appreciate that you have read the message and that you have analyzed the possibility of a solution of this kind.

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