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Error launching game

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  • Aether_935undefined Offline
    Aether_935undefined Offline
    Aether_935
    wrote on last edited by
    #1

    The following error occurs when I try to launch the game, both in Zombies and MP (the exception adress given here is for Zombies):
    Exception Code: 0xC0000005
    Exception Address: 0x0071F125
    I also noticed my screen resolution changes automatically, which could be the cause of the error.
    Does someone know how to fix it please?

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    • Gabovarrrundefined Offline
      Gabovarrrundefined Offline
      Gabovarrr
      wrote on last edited by
      #2

      That happend to me today i think the servers are down

      Aether_935undefined 1 Reply Last reply
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      • Aether_935undefined Offline
        Aether_935undefined Offline
        Aether_935
        wrote on last edited by
        #3

        I managed to find a crash reference ID, it may help to solve the problem:
        50aeafe9-2476-47b6-9ac3-0d33c5ea4762

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        • Gabovarrrundefined Gabovarrr

          That happend to me today i think the servers are down

          Aether_935undefined Offline
          Aether_935undefined Offline
          Aether_935
          wrote on last edited by
          #4

          Gabovarrr They could be down but it's now almost 3 days that BO (and BO only) doesn't work, so maybe the problem comes from an update they added to this specific game

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          • Aether_935undefined Offline
            Aether_935undefined Offline
            Aether_935
            wrote on last edited by
            #5

            Can someone please help me? The game is still crashing with the same error

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            • Aether_935undefined Offline
              Aether_935undefined Offline
              Aether_935
              wrote on last edited by
              #6

              T5_Crash.png
              So apparently the problem comes from the missing file en_plutonium_ui.ff. Do you know were could I find it please?

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