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Lost Access to My Plutonium Account (Forgot Email and Password)

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black ops 2
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  • FLASH11112undefined Offline
    FLASH11112undefined Offline
    FLASH11112
    wrote last edited by
    #1

    Hello Plutonium Support Team,

    I hope you're doing well.
    I’ve lost access to my Plutonium account and unfortunately forgot both the email address and the password associated with it.

    I still have several screenshots of me playing Call of Duty: Black Ops 2 using that account, including images showing my in-game name and my teammates. I can share all of them as proof of ownership.

    I’m also willing to provide any additional files from my computer (like configuration or launcher files) if that helps you verify that the account belongs to me.

    Please let me know what information or evidence you need to confirm my identity and help me recover my account.

    Thank you very much for your time and support.

    Best regards,
    [FLASH11112] cod bo2.jpg cod bo2.png cod bo2 (2).png

    DirkRockfaceundefined 1 Reply Last reply
    0
    • FLASH11112undefined FLASH11112

      Hello Plutonium Support Team,

      I hope you're doing well.
      I’ve lost access to my Plutonium account and unfortunately forgot both the email address and the password associated with it.

      I still have several screenshots of me playing Call of Duty: Black Ops 2 using that account, including images showing my in-game name and my teammates. I can share all of them as proof of ownership.

      I’m also willing to provide any additional files from my computer (like configuration or launcher files) if that helps you verify that the account belongs to me.

      Please let me know what information or evidence you need to confirm my identity and help me recover my account.

      Thank you very much for your time and support.

      Best regards,
      [FLASH11112] cod bo2.jpg cod bo2.png cod bo2 (2).png

      DirkRockfaceundefined Offline
      DirkRockfaceundefined Offline
      DirkRockface
      Contributor
      wrote last edited by DirkRockface
      #2

      FLASH11112 it looks like you never verified your email address so you won't be able to get it back. the only thing you can do is remember your password. Also, make sure you are typing it in with all caps (FLASH1111 and not Flash1111, etc)

      Edit: suggest you verify your email for your FLASH11112 account (or whatever name you end up going with) to keep that one protected in case this happens again! 👍

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