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Game stuck on 800x600 and can't play in 2K in my new monitor

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  • xNandoundefined Online
    xNandoundefined Online
    xNando
    wrote last edited by
    #1

    Hello, today I changed my 1080p monitor to a 2K one (ASUS ROG Strix XG27ACS 27" 180Hz) but when starting Plutonium the game is marked as 800x600 resolution but it is displayed in 1920x1080 resolution. I tried changing to full screen but the maximum resolution allowed is 1440x1080. I have changed the game to my second 1080p monitor and everything works at 1080p but on my new monitor the 2K option does not appear or even 1080p. I hope someone can help me

    f907e0db-9b18-4e09-97bc-ef3c6af0e0fb-image.png

    alt text

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    • Hadi77KSAundefined Offline
      Hadi77KSAundefined Offline
      Hadi77KSA
      Contributor
      wrote last edited by
      #2

      Check this for a possible solution: https://forum.plutonium.pw/topic/40296/games-stuck-on-1080p-after-uprading-to-1440p-monitor/16

      xNandoundefined lizardpeterundefined 2 Replies Last reply
      1
      • Hadi77KSAundefined Hadi77KSA

        Check this for a possible solution: https://forum.plutonium.pw/topic/40296/games-stuck-on-1080p-after-uprading-to-1440p-monitor/16

        xNandoundefined Online
        xNandoundefined Online
        xNando
        wrote last edited by
        #3

        Hadi77KSA I've tried it and it doesn't work for me, even within the game the maximum resolution is now 1360x768

        Hadi77KSAundefined 1 Reply Last reply
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        • xNandoundefined xNando

          Hadi77KSA I've tried it and it doesn't work for me, even within the game the maximum resolution is now 1360x768

          Hadi77KSAundefined Offline
          Hadi77KSAundefined Offline
          Hadi77KSA
          Contributor
          wrote last edited by
          #4

          xNando try going to %localappdata%\Plutonium\storage\t6\players and delete the files hardware_mp.chp and hardware_zm.chp or rename/remove the players folder.

          xNandoundefined 1 Reply Last reply
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          • Hadi77KSAundefined Hadi77KSA

            xNando try going to %localappdata%\Plutonium\storage\t6\players and delete the files hardware_mp.chp and hardware_zm.chp or rename/remove the players folder.

            xNandoundefined Online
            xNandoundefined Online
            xNando
            wrote last edited by
            #5

            Hadi77KSA I deleted the files and the 1920x1080 option appears, but when I select it and go back to the options, it shows 800x600, but the resolution is 1080p and the 2k resolution still doesn't appear.

            Hadi77KSAundefined 1 Reply Last reply
            0
            • xNandoundefined xNando

              Hadi77KSA I deleted the files and the 1920x1080 option appears, but when I select it and go back to the options, it shows 800x600, but the resolution is 1080p and the 2k resolution still doesn't appear.

              Hadi77KSAundefined Offline
              Hadi77KSAundefined Offline
              Hadi77KSA
              Contributor
              wrote last edited by
              #6

              xNando try disabling G-Sync/FreeSync (or whatever your GPU’s equivalent is), setting display mode to windowed in-game, restart the game, and see if that helps. If that doesn’t work, see if it gets fixed by repeating the previous suggestions while the in-game display mode is set to windowed and making sure to have G-Sync/FreeSync disabled before launching the game. I’m out of suggestions if these don’t work.

              xNandoundefined 2 Replies Last reply
              0
              • Hadi77KSAundefined Hadi77KSA

                xNando try disabling G-Sync/FreeSync (or whatever your GPU’s equivalent is), setting display mode to windowed in-game, restart the game, and see if that helps. If that doesn’t work, see if it gets fixed by repeating the previous suggestions while the in-game display mode is set to windowed and making sure to have G-Sync/FreeSync disabled before launching the game. I’m out of suggestions if these don’t work.

                xNandoundefined Online
                xNandoundefined Online
                xNando
                wrote last edited by
                #7

                Hadi77KSA It still only allows up to 1080p, but it shows 800x600 in the settings (which doesn't matter as long as the resolution is 1080p), but there are no options beyond 1080p. Anyway, thanks for the help.

                1 Reply Last reply
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                • Hadi77KSAundefined Hadi77KSA

                  xNando try disabling G-Sync/FreeSync (or whatever your GPU’s equivalent is), setting display mode to windowed in-game, restart the game, and see if that helps. If that doesn’t work, see if it gets fixed by repeating the previous suggestions while the in-game display mode is set to windowed and making sure to have G-Sync/FreeSync disabled before launching the game. I’m out of suggestions if these don’t work.

                  xNandoundefined Online
                  xNandoundefined Online
                  xNando
                  wrote last edited by
                  #8

                  Hadi77KSA Last night, while searching on Google, I saw a post on Steam that said that even if the quality shown in the options is 1080p, or in my case 800x600, the resolution displayed by the game is the monitor's native resolution (in windowed mode (full screen)), because when I take a screenshot with Steam, the image resolution is my monitor's native resolution (2560x1440), and when I take another screenshot at 1024x768 resolution in windowed mode, the resolution of this image is the same as the size of the game window.

                  native resolution (2560x1440) img

                  4f8c351d-4e01-498c-aa78-b230917a1cde-20251119165404_1.jpg

                  fdbcd027-60f6-42b5-9aa5-f20deb3e3c4c-image.png


                  1024x768 img

                  33678b8a-b04c-4d33-9715-fbd98016b4d9-20251119165439_1.jpg

                  2720f696-4aa0-486a-b681-4407f21adcb9-image.png

                  1 Reply Last reply
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                  • Hadi77KSAundefined Hadi77KSA

                    Check this for a possible solution: https://forum.plutonium.pw/topic/40296/games-stuck-on-1080p-after-uprading-to-1440p-monitor/16

                    lizardpeterundefined Offline
                    lizardpeterundefined Offline
                    lizardpeter
                    Contributor
                    wrote last edited by
                    #9

                    Hadi77KSA Doing all of these steps exactly as written fixed the issue for me a long time ago. It has also fixed it for others I know. I am now able to run the game at 2560x1440p 500 Hz.

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