friend having trouble with launcher
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He gotta whitelist the launcher/file in exclusions so it won't block anything
What AV does he use? Some AVs don't disable themselves completely even after disabling them manually. If you're using bad AVs like McAffee, Avast, etc you need to uninstall them. If you have Win Defender, no need to disable it - just adding pluto to exclusions works. Follow this and if he encounters some error midway, ask him to screenshot it.