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UI Error 71562

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  • Guguportelaundefined Offline
    Guguportelaundefined Offline
    Guguportela
    wrote on last edited by Guguportela
    #1

    I launched Plutonium BO2 today and for my surprise the game crashes every time when I enter any server. The screen goes black and I can't do anything. A new window open saying this:

    Fatal error
    UI Error 71562

    snapshot14.jpg

    I can't acess ''online'' in multiplayer screen because it's not loading too

    2021.01.18-16.10_01.png

    Someone had this issue anytime? I really need help because I can't play 😕

    Pistakillaundefined 1 Reply Last reply
    0
    • Guguportelaundefined Guguportela

      I launched Plutonium BO2 today and for my surprise the game crashes every time when I enter any server. The screen goes black and I can't do anything. A new window open saying this:

      Fatal error
      UI Error 71562

      snapshot14.jpg

      I can't acess ''online'' in multiplayer screen because it's not loading too

      2021.01.18-16.10_01.png

      Someone had this issue anytime? I really need help because I can't play 😕

      Pistakillaundefined Offline
      Pistakillaundefined Offline
      Pistakilla
      wrote on last edited by
      #2

      Guguportela
      in the console type in resetstats

      Guguportelaundefined 1 Reply Last reply
      0
      • Pistakillaundefined Pistakilla

        Guguportela
        in the console type in resetstats

        Guguportelaundefined Offline
        Guguportelaundefined Offline
        Guguportela
        wrote on last edited by
        #3

        Pistakilla I tried that but the problem still remains. Have other solution?

        Pistakillaundefined 1 Reply Last reply
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        • Guguportelaundefined Guguportela

          Pistakilla I tried that but the problem still remains. Have other solution?

          Pistakillaundefined Offline
          Pistakillaundefined Offline
          Pistakilla
          wrote on last edited by
          #4

          Guguportela
          go to %localappdata%\plutonium\storage\demonware\18397\user and delete the contents of the folder. Make sure you close your game first.

          Guguportelaundefined 1 Reply Last reply
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          • Pistakillaundefined Pistakilla

            Guguportela
            go to %localappdata%\plutonium\storage\demonware\18397\user and delete the contents of the folder. Make sure you close your game first.

            Guguportelaundefined Offline
            Guguportelaundefined Offline
            Guguportela
            wrote on last edited by
            #5

            Pistakilla did it and still continues with the error 😥

            Pistakillaundefined 1 Reply Last reply
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            • Guguportelaundefined Guguportela

              Pistakilla did it and still continues with the error 😥

              Pistakillaundefined Offline
              Pistakillaundefined Offline
              Pistakilla
              wrote on last edited by
              #6

              Guguportela
              You sure you're still getting that UI error? or is it another error?

              1 Reply Last reply
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              • Guguportelaundefined Offline
                Guguportelaundefined Offline
                Guguportela
                wrote on last edited by
                #7

                Pistakilla hey sorry for answering 1 month later. I did all the steps you indicated and the same error continued. The solution I found was to uninstall the game completely and download it again (I always used the torrent available on the plutonium website), and the error never occurred yet, so I had forgotten to answer this post XD. But anyway, thanks for the help, and I hope this post can help someone who might have this bug someday.

                1 Reply Last reply
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                • H3X1Cundefined Offline
                  H3X1Cundefined Offline
                  H3X1C
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  Ah yeah to clarify this ui error is related to broken game files. I have seen it before.

                  1 Reply Last reply
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                  • Snoopixundefined Offline
                    Snoopixundefined Offline
                    Snoopix
                    wrote on last edited by
                    #9

                    Hello guys,
                    I have the same problem, even after the game re installation.
                    I have a Steam copy

                    1 Reply Last reply
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