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Game Crashes on Startup

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  • A Former User? Offline
    A Former User? Offline
    A Former User
    wrote on last edited by A Former User
    #1

    I downloaded plutonium using the torrent given in the installation guide and it gives me an error when I try to start the game (multiplayer or zombies). It looks like it's loading as it goes into fullscreen at 800x600 with the windows loading icon but when I alt+tab there's an unhandled exception error open in another window. The game then closes along with the bootstrapper and error message after about 10 seconds. I've uninstalled and reinstalled the torrented game, plutonium launcher etc. over and over to no avail. The crash dump says this:

    Exception Code: 0xC0000005
    Exception Address: 0x6FB8526C

    Edit: I have the steam version of BO2 as well without DLC. I downloaded it and I get an exception error for that as well when I launch it. Not sure what's wrong.

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC
      Plutonium Staff
      wrote on last edited by
      #2

      Have any overlays such as msi afterburner/rivatuner running in the background? Quit or disable them if you do. Also as stated in the error message, upload the crashdump from the crashdumps folder.

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      • A Former User? Offline
        A Former User? Offline
        A Former User
        wrote on last edited by
        #3

        I have MSI afterburner and rivatuner installed but not running (it also wasn't working before I had them installed even). BO2 and plutonium worked fine on my old PC but I got a new one a few days ago and they won't launch now.

        Here is the file: https://www.mediafire.com/file/kwatzugrtnn5bgp/plutonium-r1205-2021-04-09_09-18-50.dmp/file

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        • Xerxesundefined Offline
          Xerxesundefined Offline
          Xerxes
          Plutonium Staff
          wrote on last edited by
          #4

          Its damaged..
          6444217b-dd62-4db3-a397-cfc547069d6e-grafik.png

          A Former User? 1 Reply Last reply
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          • Xerxesundefined Xerxes

            Its damaged..
            6444217b-dd62-4db3-a397-cfc547069d6e-grafik.png

            A Former User? Offline
            A Former User? Offline
            A Former User
            wrote on last edited by
            #5

            Xerxes And what can I do to fix that? Seems like many people have had this issue from looking back on these forums, guess i'll just not play BO2 since there's no apparent resolution

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            • Xerxesundefined Offline
              Xerxesundefined Offline
              Xerxes
              Plutonium Staff
              wrote on last edited by
              #6

              Its a crash in an external library so its not in Plutonium's nor BO2's code. It most likely is a faulty driver, faulty installation of dependencies (eg if you download random dlls), manipulated system, a dx hook or simply bad HW / OC.

              Take a look at the windows event log it should tell you the faulty module.

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