I'm helping a friend who has this error "failed to load lince" does anyone know how to solve

anaconda preta
@anaconda preta
Posts
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failed to load lince -
bo2 is not answering helpe meHannesC here it worked it was the windows thanks a lot man
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bo2 is not answering helpe meHannesC ok I'm already downloading, today I still install win10 thanks
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bo2 is not answering helpe meHannesC serio isso, nao acredito cara
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bo2 is not answering helpe memy bo2 just does not respond and crashes, I reinstalled the game continues the same thing