Plutonium

so I dissabled windows defender and the problem continue, if I play with predetermined controls I can play both games but I needa change the sesibility cause it is so high

I need to switch the controls and sensibility in the game but when I do that, the other part of the game crashes.

Example: I personalize the controls in the Multiplayer and i can play good, but when I try to open BO2 zombies it crashes and I need to dowload again zombies, but multiplayer crashes, it is a bucle pls help!