Plutonium

Hello, I have a problem, I tell you that my brother was banned, he already contacted you but they always reject him, giving him more ban days, I would like to know if we can reach an agreement or talk about the matter. They say something that I use tricks or cheats in the game. literally yesterday I played with him and a cousin that neither of us has done some kind of hacking or cheating on one of their servers. It was a matter of playing and going to sleep because the next day my brother was banned, I want to apologize if there is some kind of bad writing because I do not speak English and I am using the google translator,If you do not believe us, we can pass your instagram to see that we are brothers and it is not a lie.