Plutonium

I would like to be able to talk to a member of the staff or anyone who could help me. I was on the bo2 mp screen, creating a class, after that, I tried to find a server to join, but no server appeared on the list, I tried refreshing and filtering the servers but nothing worked, so I decided to close the game and reopen it, the thing is that when I reopened it and tried to log back in, I got a message saying that I had been banned for 364552 days, and I honestly believe I haven't broken any rules, like I could log in on the first place but then all of a sudden I was banned for no reason