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  • Request support for the Plutonium T6 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    I got this error and I don't know how to fix it [image: 1762671800668-affdf504-9664-47f8-950d-7b33165e4cc9-image.png]
  • Request support for the Plutonium T5 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    Hey, good day to ya,, I'm diving deep into the BO1 Zombies experience via Plutonium, but I’ve hit a couple snags that are messing with the vibes: VOIP Issues in Zombies I’ve got everything enabled—VOIP is turned on in settings, my mic works flawlessly in other apps, but in-game it’s radio silence. I don’t think my teammates can hear me, and I’m not sure how to confirm if VOIP is actually transmitting. Is there a way to test this in-game? Any patch or config tweak to fix this? Would love to yell “REVIVE ME!” like it’s 2010 again. Resolution Madness on 4K TV Running on a Samsung 4K/120Hz TV and aiming for that buttery MW2-level 4K/120FPS experience. But BO1 is acting like it’s stuck in the past: Fullscreen only runs smooth at 1080p. The highest selectable resolution is 2K (2560x1440), but even that lags hard in the menu. Game seems to choke when pushed beyond FullHD, which feels off considering my setup can handle way more. Is this a known limitation of the client? Any way to unlock true 4K support or force higher resolutions without tanking performance? I suspect there’s a config or launch param workaround out there. Any help from the Plutonium wizards would be legendary 🧙‍️. Let’s keep the zombie grind alive and smooth! Cheers, SwimBear
  • Request support for the Plutonium IW5 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    i don't know why it's happening now but most of the text in challenges is either coming up as i'm going to assume it appears in the files or just completely invisible, it's the same with ranking up in-game too. [image: 1762616114475-08-11-2025_15-15_069721.png] [image: 1762616125528-08-11-2025_15-15_069722.png]
  • Request support for the Plutonium T4 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    damn, thanks anyway.
  • Help Me

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    The directory where you loaded the game into the launcher is incorrect. Please select the correct Steam folder.
  • controller issues

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  • Why do I get kicked if I'm not cheating?

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    I had the same issue and i was pretty sure i cant be banned from IW4M Admin Servers and after 20 mins i noticed my vpn connection was still on, after turning it off it worked. Maybe thats ur problem
  • Small Game window cant put to full screen.

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  • I can´t save the emblems I made

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  • Banned for 300k+ days

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    @nmdlol a more lenient system would make the entire system useless if all you had to do was "claim you didn't read the instructions" and everyone was able to be unbanned" I mean 2 chances SHOULD be plenty to learn the lesson. After the first, there is no excuse not to get smart on the issue and figure out what you did wrong. I would agree with your argument if it was a "one and done" thing.
  • bo1

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  • Plutonium

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  • Need help cannot start solo game in T4

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    @ColdDeath start a match, end it if you can, quit the game, and send the console.log file from %localappdata%\Plutonium\storage\t4\main.
  • Game crash: BO1 Zombies

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  • LOW GRAVITY / I CANT JUMP

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    this problem in ds4, go to settings on ds4 in your profile and reset you profile, thats is...
  • Problem Ping

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    Did you buy a region locked key?
  • I lost all of my stats

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    Sounds like you joined a server that had a mod loaded. Simply unload the mod either from the mods menu or by restarting the game.
  • This topic is deleted!

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  • Ban Review Request – Possible False Positive

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    "Plutonium Cheat Policy# It is important you read and understand the following policy in regards to our anticheat system. Upon detection of a Cheat: Automatic ban of 7 days is placed onto the account. When the player tries to login, they will be displayed a message which tells them they are banned and also tells them how long is left until the ban expires. Attempting to bypass the ban in any way will lead to further restrictions. Once the ban length has expired, the system will automatically remove the ban. If the player is caught cheating again, the system will ban the account permanently. We will not provide any information regarding any given ban, remember you broke our rules. Caution The anticheat is always active even in solo play / private match. If you wish to cheat in private / solo you can use the launchers LAN mode which disables online functionality and disables the anticheat. The anticheat will be triggered by the following but not limited to: Injections External tools and cheats GSC Injectors Rank Unlockers Class editors FoV/FPS changer programs All official supported modding is safe including our built in GSC support."
  • This topic is deleted!

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  • Need a Clean iw_39.iwi file

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    Repair the game through Steam and you get clean files, no support for pirates.
  • How to turn shadows off permanently?

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    @HeatherBlackOps It's not supposed to be in the settings menu... but if you remove the shadows and it's activated, you can go to appdata local plutonium t6 config user config, disable the shadows and set it to read-only.