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Game Support

If you're looking for help with an issue related to our supported games, post here!

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  • Request support for the Plutonium T6 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    @Hadi77KSA It still only allows up to 1080p, but it shows 800x600 in the settings (which doesn't matter as long as the resolution is 1080p), but there are no options beyond 1080p. Anyway, thanks for the help.
  • Request support for the Plutonium T5 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    Hi! I'm very new here and I'm trying to set up my PS5 controller(I'm not able to play anything via M&K) to work with BO1(mostly for Zombies) I'm using DS4, I have a setup via Steam. ABd all my buttons work fine but the issue is I'm unable to move or looks with the thumbsticks... I've run out of ideas so I'm hoping someone here would be so kind and assist me? Hope someone can help!
  • Request support for the Plutonium IW5 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    Might be a dumb fix but my MW3 client doesn't accept any input except for escape where it lets me use the arrow keys for selecting yes or no to close the game. in game cursor is non existent and I cant use it to select/hover over anything.
  • Request support for the Plutonium T4 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

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    Need HELP Screen/console dm/pm Please.
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  • Help Me

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    The directory where you loaded the game into the launcher is incorrect. Please select the correct Steam folder.
  • controller issues

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  • Why do I get kicked if I'm not cheating?

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    I had the same issue and i was pretty sure i cant be banned from IW4M Admin Servers and after 20 mins i noticed my vpn connection was still on, after turning it off it worked. Maybe thats ur problem
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  • I can´t save the emblems I made

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  • Banned for 300k+ days

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    @nmdlol a more lenient system would make the entire system useless if all you had to do was "claim you didn't read the instructions" and everyone was able to be unbanned" I mean 2 chances SHOULD be plenty to learn the lesson. After the first, there is no excuse not to get smart on the issue and figure out what you did wrong. I would agree with your argument if it was a "one and done" thing.
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  • Plutonium

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  • Need help cannot start solo game in T4

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    @ColdDeath start a match, end it if you can, quit the game, and send the console.log file from %localappdata%\Plutonium\storage\t4\main.
  • Game crash: BO1 Zombies

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  • LOW GRAVITY / I CANT JUMP

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    this problem in ds4, go to settings on ds4 in your profile and reset you profile, thats is...
  • Problem Ping

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    Did you buy a region locked key?
  • I lost all of my stats

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    Sounds like you joined a server that had a mod loaded. Simply unload the mod either from the mods menu or by restarting the game.
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  • Ban Review Request – Possible False Positive

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    "Plutonium Cheat Policy# It is important you read and understand the following policy in regards to our anticheat system. Upon detection of a Cheat: Automatic ban of 7 days is placed onto the account. When the player tries to login, they will be displayed a message which tells them they are banned and also tells them how long is left until the ban expires. Attempting to bypass the ban in any way will lead to further restrictions. Once the ban length has expired, the system will automatically remove the ban. If the player is caught cheating again, the system will ban the account permanently. We will not provide any information regarding any given ban, remember you broke our rules. Caution The anticheat is always active even in solo play / private match. If you wish to cheat in private / solo you can use the launchers LAN mode which disables online functionality and disables the anticheat. The anticheat will be triggered by the following but not limited to: Injections External tools and cheats GSC Injectors Rank Unlockers Class editors FoV/FPS changer programs All official supported modding is safe including our built in GSC support."
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  • Need a Clean iw_39.iwi file

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    Repair the game through Steam and you get clean files, no support for pirates.