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CRASH

Scheduled Pinned Locked Moved BO2 Client Support
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  • zTMLundefined Offline
    zTMLundefined Offline
    zTML
    wrote on last edited by
    #1

    Screenshot (28).png

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to zTML on last edited by
      #2

      @xcMarii upload the .dmp file that the error message points you to. Here are a few common troubleshooting steps you can try:

      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
      • Repair your game: https://plutonium.pw/docs/repair/
      • Update your GPU drivers
      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
      • Download and run this script to install all the required redist: https://git.io/redists
      • If you're running the game in a virtual machine don't, this doesn't work
      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
      • If you use an Avermedia capture card uninstall its drivers
      • Verify the integrity of your system files:
        Open the start menu and search for "cmd"
        Run cmd as admin
        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
        Only put the next command when the one you ran is finished.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
      

      Once it's done restart your PC

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      • zTMLundefined Offline
        zTMLundefined Offline
        zTML
        wrote on last edited by
        #3

        none of those helped RIP. im installing it into a different storage path and seeing if that helps. i still get the same error message no matter what

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