Help Admins

[OXIDE_Andybrtn]

Resxt Perhaps it is not a restriction to our country, the problem is that many users listen through the same ip, we do not have a public ip, if a user is banned, can he log in to the launcher? Perhaps they banned certain Cubans using hacks and those IP addresses through which we see the internet are banned. This happened in TeknoMW3, a user was banned and I couldn't connect because it said banned, I contacted the administrators and they tell me that I used hacks with a "nick" and then I used 20 more nicks, and I was checking the nicks and they were good players who didn't use hacks and some friends of mine. If you could remove the ip ban for at least two days to test if this is the problem? Of course, in case the Plutonium admins ban the IP. If this is not the case, the restriction would be for "Something unknown". Thank you very much and sorry for the inconvenience

[Resxt]

OXIDE_Andybrtn we won't remove bans.
If an IP gets banned all devices connected to it are banned too and this won't change.
If you play in your home and your brother is cheating he will get banned and you too, we won't let the other brother who didn't cheat play and potentially let the cheating brother play on his PC and we have no ways to check if there are two brothers with one being legit or if it's just one person.

If a user with a certain is banned then this IP stays banned.

The way this is mentioned it doesn't seem like you're talking about a Plutonium ban, it's more of your ISP/country restricting access to Plutonium, we can't do anything about it. Use a VPN/fix your DNS

[OXIDE_Andybrtn]

Resxt OXIDE_Andybrtn

I leave the link here of what happened 2 years ago with the problem of IP banning Cuba for not having a Public IP.

https://namelessnoobs.com/viewtopic.php?p=16120#p16120

Thanks again and I hope the problem of access to Plutonium for Cubans is solved. Sorry for the inconvenience.

[OXIDE_Andybrtn]

Resxt I think that it is not our ISP (Yes, because it gives us output through the same IP to several users, and not because of restriction). As you mentioned, if my brother uses cheats I will be banned too, but, the main problem is that Cuban users goes out by a single IP or too short range, a banned ip = a large number of banned users. That is the problem and no one can fix it. It only remains to wait for the new Cuba-Martinique cable. Thank you very much for the help and for answering. Have a nice day bro.

[Eldor]

With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

• What is the actual issue - does something not load? is there an error message?
• What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
• Can you ping plutonium.pw? What IP does it resolve to?
• Which IP do you believe to be blocked?

[Resxt]

OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

[OXIDE_Andybrtn]

Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

• No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
  
  Escribo mis credenciales Error: An issue occured when logging in.
  
• Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
• I can ping plutonium.pw, it resolve 104.21.233.227
  
• The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
  

Thanks for answering.

[Eldor]

OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

[OXIDE_Andybrtn]

Eldor

• Yes, it solve the same IP.
  

[Eldor]

OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too

[OXIDE_Andybrtn]

Eldor

Got Blank Page

And launcher same error

[OXIDE_Andybrtn]

Resxt That is exactly the situation. Thanks for the help, I think we've reached this far, there's nothing left to do, we can't do anything. Thank you again.

[Resxt]

I get a blank page when visiting that URL too.

I'm certainly not the one who can help with this.
Let's wait to see if Eldor or a dev/admin has ideas but this looks like the solutions are on your side sadly

[Eldor]

Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

[OXIDE_Andybrtn]

Eldor It's strange, we don't have any problem with Cloudflare

[OXIDE_Andybrtn]

Eldor

I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

[Eldor]

OXIDE_Andybrtn What was the error from the game?

[_Shepard_]

OXIDE_Andybrtn
We Cubans are very fatal, even to play online we have work

[OXIDE_Andybrtn]

Eldor

First Error

Second Error

After a few tries:

But when I try to open the game I give a Third Error:

At this point I have to restart the launcher because it stays bugged in Launching IW5 Multiplayer. I did this without VPN, I just used the VPN to pass each step and show the following error, that is, I disabled the VPN when passing the step.
And, if I run the game with VPN and disable it when the game is already running, it doesn't show me any servers, and on the Plutonium console I get a server connection error. Greetings and I hope we can solve this.
Most of us play on our own server (from Cuba) but we can't connect if we don't have access to the Plutonium Servers. We are in the "Brothers" situation that Resxt explained

I will give you the data that you need and that is within my reach.

I don't know if you understand the way I explained it, do I have to be more detailed or use other words? I'm sorry for my bad English. Thank you and sorry for the inconvenience <3.

[Moamal]

I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.