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  • Resxtundefined Resxt

    OXIDE_Andybrtn we won't remove bans.
    If an IP gets banned all devices connected to it are banned too and this won't change.
    If you play in your home and your brother is cheating he will get banned and you too, we won't let the other brother who didn't cheat play and potentially let the cheating brother play on his PC and we have no ways to check if there are two brothers with one being legit or if it's just one person.

    If a user with a certain is banned then this IP stays banned.

    The way this is mentioned it doesn't seem like you're talking about a Plutonium ban, it's more of your ISP/country restricting access to Plutonium, we can't do anything about it. Use a VPN/fix your DNS

    OXIDE_Andybrtnundefined Offline
    OXIDE_Andybrtnundefined Offline
    OXIDE_Andybrtn
    wrote on last edited by
    #9

    Resxt I think that it is not our ISP (Yes, because it gives us output through the same IP to several users, and not because of restriction). As you mentioned, if my brother uses cheats I will be banned too, but, the main problem is that Cuban users goes out by a single IP or too short range, a banned ip = a large number of banned users. That is the problem and no one can fix it. It only remains to wait for the new Cuba-Martinique cable. Thank you very much for the help and for answering. Have a nice day bro.

    Resxtundefined 1 Reply Last reply
    0
    • Eldorundefined Offline
      Eldorundefined Offline
      Eldor
      Plutonium Admin
      wrote on last edited by Eldor
      #10

      With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

      • What is the actual issue - does something not load? is there an error message?
      • What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
      • Can you ping plutonium.pw? What IP does it resolve to?
      • Which IP do you believe to be blocked?
      OXIDE_Andybrtnundefined 1 Reply Last reply
      1
      • OXIDE_Andybrtnundefined OXIDE_Andybrtn

        Resxt I think that it is not our ISP (Yes, because it gives us output through the same IP to several users, and not because of restriction). As you mentioned, if my brother uses cheats I will be banned too, but, the main problem is that Cuban users goes out by a single IP or too short range, a banned ip = a large number of banned users. That is the problem and no one can fix it. It only remains to wait for the new Cuba-Martinique cable. Thank you very much for the help and for answering. Have a nice day bro.

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #11

        OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

        OXIDE_Andybrtnundefined 1 Reply Last reply
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        • Eldorundefined Eldor

          With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

          • What is the actual issue - does something not load? is there an error message?
          • What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
          • Can you ping plutonium.pw? What IP does it resolve to?
          • Which IP do you believe to be blocked?
          OXIDE_Andybrtnundefined Offline
          OXIDE_Andybrtnundefined Offline
          OXIDE_Andybrtn
          wrote on last edited by
          #12

          Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

          • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
            Point Number 1.png
            Escribo mis credenciales Error: An issue occured when logging in.
            Point Number 1 (2).png
          • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
          • I can ping plutonium.pw, it resolve 104.21.233.227
            ping pluto.png
          • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
            myip.png

          Thanks for answering.

          Eldorundefined 1 Reply Last reply
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          • OXIDE_Andybrtnundefined OXIDE_Andybrtn

            Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

            • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
              Point Number 1.png
              Escribo mis credenciales Error: An issue occured when logging in.
              Point Number 1 (2).png
            • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
            • I can ping plutonium.pw, it resolve 104.21.233.227
              ping pluto.png
            • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
              myip.png

            Thanks for answering.

            Eldorundefined Offline
            Eldorundefined Offline
            Eldor
            Plutonium Admin
            wrote on last edited by
            #13

            OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

            OXIDE_Andybrtnundefined 1 Reply Last reply
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            • Eldorundefined Eldor

              OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

              OXIDE_Andybrtnundefined Offline
              OXIDE_Andybrtnundefined Offline
              OXIDE_Andybrtn
              wrote on last edited by
              #14

              Eldor

              • Yes, it solve the same IP.
                ping nix.pluto.pw.png
              Eldorundefined 1 Reply Last reply
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              • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                Eldor

                • Yes, it solve the same IP.
                  ping nix.pluto.pw.png
                Eldorundefined Offline
                Eldorundefined Offline
                Eldor
                Plutonium Admin
                wrote on last edited by Eldor
                #15

                OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

                OXIDE_Andybrtnundefined 1 Reply Last reply
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                • Eldorundefined Eldor

                  OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

                  OXIDE_Andybrtnundefined Offline
                  OXIDE_Andybrtnundefined Offline
                  OXIDE_Andybrtn
                  wrote on last edited by OXIDE_Andybrtn
                  #16

                  Eldor

                  Got Blank Page

                  blank nix.pluto.pw.png

                  And launcher same error

                  launchererror.png

                  1 Reply Last reply
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                  • Resxtundefined Resxt

                    OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

                    OXIDE_Andybrtnundefined Offline
                    OXIDE_Andybrtnundefined Offline
                    OXIDE_Andybrtn
                    wrote on last edited by
                    #17

                    Resxt That is exactly the situation. Thanks for the help, I think we've reached this far, there's nothing left to do, we can't do anything. Thank you again.

                    1 Reply Last reply
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                    • Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #18

                      I get a blank page when visiting that URL too.

                      I'm certainly not the one who can help with this.
                      Let's wait to see if Eldor or a dev/admin has ideas but this looks like the solutions are on your side sadly

                      1 Reply Last reply
                      0
                      • Eldorundefined Offline
                        Eldorundefined Offline
                        Eldor
                        Plutonium Admin
                        wrote on last edited by Eldor
                        #19

                        Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                        OXIDE_Andybrtnundefined 2 Replies Last reply
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                        • Eldorundefined Eldor

                          Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                          OXIDE_Andybrtnundefined Offline
                          OXIDE_Andybrtnundefined Offline
                          OXIDE_Andybrtn
                          wrote on last edited by
                          #20

                          Eldor It's strange, we don't have any problem with Cloudflare

                          1 Reply Last reply
                          0
                          • Eldorundefined Eldor

                            Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                            OXIDE_Andybrtnundefined Offline
                            OXIDE_Andybrtnundefined Offline
                            OXIDE_Andybrtn
                            wrote on last edited by
                            #21

                            Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                            I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                            Eldorundefined _Shepard_undefined 2 Replies Last reply
                            0
                            • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                              Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                              I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                              Eldorundefined Offline
                              Eldorundefined Offline
                              Eldor
                              Plutonium Admin
                              wrote on last edited by
                              #22

                              OXIDE_Andybrtn What was the error from the game?

                              OXIDE_Andybrtnundefined 1 Reply Last reply
                              0
                              • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                                Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                                I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                                _Shepard_undefined Offline
                                _Shepard_undefined Offline
                                _Shepard_
                                wrote on last edited by _Shepard_
                                #23

                                OXIDE_Andybrtn
                                We Cubans are very fatal, even to play online we have work

                                1 Reply Last reply
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                                • Eldorundefined Eldor

                                  OXIDE_Andybrtn What was the error from the game?

                                  OXIDE_Andybrtnundefined Offline
                                  OXIDE_Andybrtnundefined Offline
                                  OXIDE_Andybrtn
                                  wrote on last edited by
                                  #24

                                  Eldor

                                  First Error

                                  2b6924e7-409e-4249-a1ce-fdaa8c186fc0-image.png

                                  Second Error

                                  6ab47d01-553d-44ee-86cd-ded04f041e22-image.png

                                  After a few tries:

                                  7029eaa6-cb18-4778-ae98-601bfb22882e-image.png

                                  But when I try to open the game I give a Third Error:

                                  5d56d874-a578-46de-82ea-a81e4f47edc7-image.png

                                  At this point I have to restart the launcher because it stays bugged in Launching IW5 Multiplayer. I did this without VPN, I just used the VPN to pass each step and show the following error, that is, I disabled the VPN when passing the step.
                                  And, if I run the game with VPN and disable it when the game is already running, it doesn't show me any servers, and on the Plutonium console I get a server connection error. Greetings and I hope we can solve this.
                                  Most of us play on our own server (from Cuba) but we can't connect if we don't have access to the Plutonium Servers. We are in the "Brothers" situation that Resxt explained

                                  I will give you the data that you need and that is within my reach.

                                  I don't know if you understand the way I explained it, do I have to be more detailed or use other words? I'm sorry for my bad English. Thank you and sorry for the inconvenience <3.

                                  1 Reply Last reply
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                                  • Moamalundefined Offline
                                    Moamalundefined Offline
                                    Moamal
                                    wrote on last edited by
                                    #25

                                    I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                                    Hadi77KSAundefined 1 Reply Last reply
                                    0
                                    • Moamalundefined Moamal

                                      I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                                      Hadi77KSAundefined Offline
                                      Hadi77KSAundefined Offline
                                      Hadi77KSA
                                      Contributor
                                      wrote on last edited by Hadi77KSA
                                      #26

                                      Moamal at this point, it honestly might be blocked in Iraq. You’re the 3rd person I’ve seen to mention or ask about Plutonium being banned in Iraq. Try to reach out to your government to get Plutonium’s websites removed from their block list.

                                      1 Reply Last reply
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                                      • Resxtundefined Resxt

                                        "they blocked us in plutonium for being Cubans"
                                        Where did you get this information? I never heard of Plutonium intentionally blocking an entire country

                                        allinoneundefined Offline
                                        allinoneundefined Offline
                                        allinone
                                        wrote on last edited by
                                        #27
                                        This post is deleted!
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