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  • Eldorundefined Eldor

    With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

    • What is the actual issue - does something not load? is there an error message?
    • What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
    • Can you ping plutonium.pw? What IP does it resolve to?
    • Which IP do you believe to be blocked?
    OXIDE_Andybrtnundefined Offline
    OXIDE_Andybrtnundefined Offline
    OXIDE_Andybrtn
    wrote on last edited by
    #12

    Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

    • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
      Point Number 1.png
      Escribo mis credenciales Error: An issue occured when logging in.
      Point Number 1 (2).png
    • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
    • I can ping plutonium.pw, it resolve 104.21.233.227
      ping pluto.png
    • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
      myip.png

    Thanks for answering.

    Eldorundefined 1 Reply Last reply
    0
    • OXIDE_Andybrtnundefined OXIDE_Andybrtn

      Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

      • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
        Point Number 1.png
        Escribo mis credenciales Error: An issue occured when logging in.
        Point Number 1 (2).png
      • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
      • I can ping plutonium.pw, it resolve 104.21.233.227
        ping pluto.png
      • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
        myip.png

      Thanks for answering.

      Eldorundefined Offline
      Eldorundefined Offline
      Eldor
      Plutonium Admin
      wrote on last edited by
      #13

      OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

      OXIDE_Andybrtnundefined 1 Reply Last reply
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      • Eldorundefined Eldor

        OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

        OXIDE_Andybrtnundefined Offline
        OXIDE_Andybrtnundefined Offline
        OXIDE_Andybrtn
        wrote on last edited by
        #14

        Eldor

        • Yes, it solve the same IP.
          ping nix.pluto.pw.png
        Eldorundefined 1 Reply Last reply
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        • OXIDE_Andybrtnundefined OXIDE_Andybrtn

          Eldor

          • Yes, it solve the same IP.
            ping nix.pluto.pw.png
          Eldorundefined Offline
          Eldorundefined Offline
          Eldor
          Plutonium Admin
          wrote on last edited by Eldor
          #15

          OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

          OXIDE_Andybrtnundefined 1 Reply Last reply
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          • Eldorundefined Eldor

            OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

            OXIDE_Andybrtnundefined Offline
            OXIDE_Andybrtnundefined Offline
            OXIDE_Andybrtn
            wrote on last edited by OXIDE_Andybrtn
            #16

            Eldor

            Got Blank Page

            blank nix.pluto.pw.png

            And launcher same error

            launchererror.png

            1 Reply Last reply
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            • Resxtundefined Resxt

              OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

              OXIDE_Andybrtnundefined Offline
              OXIDE_Andybrtnundefined Offline
              OXIDE_Andybrtn
              wrote on last edited by
              #17

              Resxt That is exactly the situation. Thanks for the help, I think we've reached this far, there's nothing left to do, we can't do anything. Thank you again.

              1 Reply Last reply
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              • Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #18

                I get a blank page when visiting that URL too.

                I'm certainly not the one who can help with this.
                Let's wait to see if Eldor or a dev/admin has ideas but this looks like the solutions are on your side sadly

                1 Reply Last reply
                0
                • Eldorundefined Offline
                  Eldorundefined Offline
                  Eldor
                  Plutonium Admin
                  wrote on last edited by Eldor
                  #19

                  Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                  OXIDE_Andybrtnundefined 2 Replies Last reply
                  0
                  • Eldorundefined Eldor

                    Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                    OXIDE_Andybrtnundefined Offline
                    OXIDE_Andybrtnundefined Offline
                    OXIDE_Andybrtn
                    wrote on last edited by
                    #20

                    Eldor It's strange, we don't have any problem with Cloudflare

                    1 Reply Last reply
                    0
                    • Eldorundefined Eldor

                      Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                      OXIDE_Andybrtnundefined Offline
                      OXIDE_Andybrtnundefined Offline
                      OXIDE_Andybrtn
                      wrote on last edited by
                      #21

                      Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                      I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                      Eldorundefined _Shepard_undefined 2 Replies Last reply
                      0
                      • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                        Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                        I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                        Eldorundefined Offline
                        Eldorundefined Offline
                        Eldor
                        Plutonium Admin
                        wrote on last edited by
                        #22

                        OXIDE_Andybrtn What was the error from the game?

                        OXIDE_Andybrtnundefined 1 Reply Last reply
                        0
                        • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                          Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                          I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                          _Shepard_undefined Offline
                          _Shepard_undefined Offline
                          _Shepard_
                          wrote on last edited by _Shepard_
                          #23

                          OXIDE_Andybrtn
                          We Cubans are very fatal, even to play online we have work

                          1 Reply Last reply
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                          • Eldorundefined Eldor

                            OXIDE_Andybrtn What was the error from the game?

                            OXIDE_Andybrtnundefined Offline
                            OXIDE_Andybrtnundefined Offline
                            OXIDE_Andybrtn
                            wrote on last edited by
                            #24

                            Eldor

                            First Error

                            2b6924e7-409e-4249-a1ce-fdaa8c186fc0-image.png

                            Second Error

                            6ab47d01-553d-44ee-86cd-ded04f041e22-image.png

                            After a few tries:

                            7029eaa6-cb18-4778-ae98-601bfb22882e-image.png

                            But when I try to open the game I give a Third Error:

                            5d56d874-a578-46de-82ea-a81e4f47edc7-image.png

                            At this point I have to restart the launcher because it stays bugged in Launching IW5 Multiplayer. I did this without VPN, I just used the VPN to pass each step and show the following error, that is, I disabled the VPN when passing the step.
                            And, if I run the game with VPN and disable it when the game is already running, it doesn't show me any servers, and on the Plutonium console I get a server connection error. Greetings and I hope we can solve this.
                            Most of us play on our own server (from Cuba) but we can't connect if we don't have access to the Plutonium Servers. We are in the "Brothers" situation that Resxt explained

                            I will give you the data that you need and that is within my reach.

                            I don't know if you understand the way I explained it, do I have to be more detailed or use other words? I'm sorry for my bad English. Thank you and sorry for the inconvenience <3.

                            1 Reply Last reply
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                            • Moamalundefined Offline
                              Moamalundefined Offline
                              Moamal
                              wrote on last edited by
                              #25

                              I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                              Hadi77KSAundefined 1 Reply Last reply
                              0
                              • Moamalundefined Moamal

                                I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                                Hadi77KSAundefined Online
                                Hadi77KSAundefined Online
                                Hadi77KSA
                                Contributor
                                wrote on last edited by Hadi77KSA
                                #26

                                Moamal at this point, it honestly might be blocked in Iraq. You’re the 3rd person I’ve seen to mention or ask about Plutonium being banned in Iraq. Try to reach out to your government to get Plutonium’s websites removed from their block list.

                                1 Reply Last reply
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                                • Resxtundefined Resxt

                                  "they blocked us in plutonium for being Cubans"
                                  Where did you get this information? I never heard of Plutonium intentionally blocking an entire country

                                  allinoneundefined Offline
                                  allinoneundefined Offline
                                  allinone
                                  wrote on last edited by
                                  #27
                                  This post is deleted!
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