Help Admins
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With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:
- What is the actual issue - does something not load? is there an error message?
- What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
- Can you ping
plutonium.pw? What IP does it resolve to? - Which IP do you believe to be blocked?
Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.
- No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
Escribo mis credenciales Error: An issue occured when logging in.
- Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
- I can ping
plutonium.pw, it resolve104.21.233.227
- The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
Thanks for answering.
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Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.
- No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
Escribo mis credenciales Error: An issue occured when logging in.
- Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
- I can ping
plutonium.pw, it resolve104.21.233.227
- The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
Thanks for answering.
OXIDE_Andybrtn Can you try pinging
nix.plutonium.pw - No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
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OXIDE_Andybrtn Can you try pinging
nix.plutonium.pw -
- Yes, it solve the same IP.
OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too
- Yes, it solve the same IP.
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OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too
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OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP
Resxt That is exactly the situation. Thanks for the help, I think we've reached this far, there's nothing left to do, we can't do anything. Thank you again.
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I get a blank page when visiting that URL too.
I'm certainly not the one who can help with this.
Let's wait to see if Eldor or a dev/admin has ideas but this looks like the solutions are on your side sadly -
Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.
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Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.
Eldor It's strange, we don't have any problem with Cloudflare
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Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.
I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.
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I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.
OXIDE_Andybrtn What was the error from the game?
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I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.
OXIDE_Andybrtn
We Cubans are very fatal, even to play online we have work -
OXIDE_Andybrtn What was the error from the game?
First Error
Second Error
After a few tries:
But when I try to open the game I give a Third Error:
At this point I have to restart the launcher because it stays bugged in Launching IW5 Multiplayer. I did this without VPN, I just used the VPN to pass each step and show the following error, that is, I disabled the VPN when passing the step.
And, if I run the game with VPN and disable it when the game is already running, it doesn't show me any servers, and on the Plutonium console I get a server connection error. Greetings and I hope we can solve this.
Most of us play on our own server (from Cuba) but we can't connect if we don't have access to the Plutonium Servers. We are in the "Brothers" situation that Resxt explainedI will give you the data that you need and that is within my reach.
I don't know if you understand the way I explained it, do I have to be more detailed or use other words? I'm sorry for my bad English. Thank you and sorry for the inconvenience <3.
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I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.
Moamal at this point, it honestly might be blocked in Iraq. You’re the 3rd person I’ve seen to mention or ask about Plutonium being banned in Iraq. Try to reach out to your government to get Plutonium’s websites removed from their block list.
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"they blocked us in plutonium for being Cubans"
Where did you get this information? I never heard of Plutonium intentionally blocking an entire country
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