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Oops! Plutonium ran into a problem

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  • Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #2

    Crash with an error (0x000007b, crashdump error or similar)

    There is no easy answer for this but here are some possible solutions

    • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
    • Repair your game: https://plutonium.pw/docs/repair/
    • Update your GPU drivers
    • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
    • If you're running the game in a virtual machine don't, this doesn't work
    • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
    • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
    • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
    • If you use an Avermedia capture card uninstall its drivers
    • Verify the integrity of your system files:
      Open the start menu and search for "cmd"
      Run cmd as admin
      Copy and paste (right click) each command below one by one in the cmd and press enter after each command
      Only put the next command when the one you ran is finished.
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    Once it's done restart your PC

    As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

    RXXCX2511undefined 1 Reply Last reply
    0
    • ImAcriminalundefined ImAcriminal

      Does this everytime i try to launch bo1 zombies :![alt text](fe57acc9-79cd-4118-9784-f5ffba42c234-image.png image url)

      verxovundefined Offline
      verxovundefined Offline
      verxov
      wrote on last edited by
      #3

      ImAcriminal
      hi were you able to solve this problem? And then I ran into her too.

      RXXCX2511undefined 1 Reply Last reply
      0
      • Resxtundefined Resxt

        Crash with an error (0x000007b, crashdump error or similar)

        There is no easy answer for this but here are some possible solutions

        • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
        • Repair your game: https://plutonium.pw/docs/repair/
        • Update your GPU drivers
        • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
        • If you're running the game in a virtual machine don't, this doesn't work
        • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
        • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
        • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
        • If you use an Avermedia capture card uninstall its drivers
        • Verify the integrity of your system files:
          Open the start menu and search for "cmd"
          Run cmd as admin
          Copy and paste (right click) each command below one by one in the cmd and press enter after each command
          Only put the next command when the one you ran is finished.
        DISM /Online /Cleanup-Image /CheckHealth
        DISM /Online /Cleanup-Image /ScanHealth
        DISM /Online /Cleanup-Image /RestoreHealth
        sfc /scannow
        

        Once it's done restart your PC

        As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

        RXXCX2511undefined Offline
        RXXCX2511undefined Offline
        RXXCX2511
        wrote on last edited by
        #4

        Resxt i did all of this and still have this problem

        erfreddoundefined 1 Reply Last reply
        1
        • verxovundefined verxov

          ImAcriminal
          hi were you able to solve this problem? And then I ran into her too.

          RXXCX2511undefined Offline
          RXXCX2511undefined Offline
          RXXCX2511
          wrote on last edited by
          #5

          verxov nope. tried everything and none of it worked

          1 Reply Last reply
          0
          • RXXCX2511undefined RXXCX2511

            Resxt i did all of this and still have this problem

            erfreddoundefined Offline
            erfreddoundefined Offline
            erfreddo
            wrote on last edited by
            #6

            RXXCX2511 me too BRUUUH

            Weegeeundefined 1 Reply Last reply
            0
            • erfreddoundefined erfreddo

              RXXCX2511 me too BRUUUH

              Weegeeundefined Offline
              Weegeeundefined Offline
              Weegee
              wrote on last edited by
              #7

              erfreddo i reset and it doesn't even work, completely useless, gg's

              LunaTiiK-Teamundefined 1 Reply Last reply
              0
              • RiDD_Alexis31undefined Offline
                RiDD_Alexis31undefined Offline
                RiDD_Alexis31
                wrote on last edited by
                #8

                mine got solved by repairing microsoft c++ 2015-2022

                1 Reply Last reply
                0
                • 330CanWalkundefined Offline
                  330CanWalkundefined Offline
                  330CanWalk
                  wrote on last edited by
                  #9

                  mine got solved by deleting last iw 42 and iw 43 from the "main" folder

                  jinwoo.2undefined 1 Reply Last reply
                  0
                  • 330CanWalkundefined Offline
                    330CanWalkundefined Offline
                    330CanWalk
                    wrote on last edited by 330CanWalk
                    #10

                    also discorvered that without steam opened the crash occurs but when i have steam opened the crash just dissapears

                    1 Reply Last reply
                    0
                    • Weegeeundefined Weegee

                      erfreddo i reset and it doesn't even work, completely useless, gg's

                      LunaTiiK-Teamundefined Offline
                      LunaTiiK-Teamundefined Offline
                      LunaTiiK-Team
                      wrote on last edited by
                      #11

                      Weegee hi, did u get bo1 to work? if yes can u tell us how please? Thanks

                      1 Reply Last reply
                      0
                      • 330CanWalkundefined 330CanWalk

                        mine got solved by deleting last iw 42 and iw 43 from the "main" folder

                        jinwoo.2undefined Offline
                        jinwoo.2undefined Offline
                        jinwoo.2
                        wrote on last edited by
                        #12

                        330CanWalk pls how do ido this

                        1 Reply Last reply
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