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Game constantly crashing after connecting to a server

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  • Lumixx__undefined Offline
    Lumixx__undefined Offline
    Lumixx__
    wrote on last edited by
    #2

    Plutocrashlog.png

    1 Reply Last reply
    0
    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes
      Plutonium Staff
      wrote on last edited by
      #3

      Its caused by the servers, if you don't join outdated servers it won't happen.
      Next update fixes it by throwing out all outdated servers.

      Lumixx__undefined 3 Replies Last reply
      1
      • Xerxesundefined Xerxes

        Its caused by the servers, if you don't join outdated servers it won't happen.
        Next update fixes it by throwing out all outdated servers.

        Lumixx__undefined Offline
        Lumixx__undefined Offline
        Lumixx__
        wrote on last edited by
        #4

        Xerxes Is there an ETA for that update?

        1 Reply Last reply
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        • Xerxesundefined Offline
          Xerxesundefined Offline
          Xerxes
          Plutonium Staff
          wrote on last edited by
          #5

          12 🙂

          Elbaanundefined 1 Reply Last reply
          1
          • Xerxesundefined Xerxes

            Its caused by the servers, if you don't join outdated servers it won't happen.
            Next update fixes it by throwing out all outdated servers.

            Lumixx__undefined Offline
            Lumixx__undefined Offline
            Lumixx__
            wrote on last edited by
            #6

            Xerxes Still crashing.

            1 Reply Last reply
            0
            • Xerxesundefined Xerxes

              12 🙂

              Elbaanundefined Offline
              Elbaanundefined Offline
              Elbaan
              wrote on last edited by
              #7

              Xerxes still crashing

              1 Reply Last reply
              0
              • Xerxesundefined Offline
                Xerxesundefined Offline
                Xerxes
                Plutonium Staff
                wrote on last edited by
                #8

                No idea then, I never had this crash nor the other ones reported on the forum, but then again my Windows isn't raped and I do use clean Steam files with nearly no mods.

                1 Reply Last reply
                0
                • Slug Lickerundefined Offline
                  Slug Lickerundefined Offline
                  Slug Licker
                  wrote on last edited by Slug Licker
                  #9

                  This is how you can open a .dmp file yourself:

                  Open cmd as admin, type "winget install microsoft.windbg"

                  Wait for it to install.

                  When it has installed, type into Windows search "windbg" and launch that application.

                  It will look like this:
                  Untitled.png

                  Press "File" at the top-left of the program and select "Open dump file". Select "Browse", select your .dmp file. Keep the "Target architecture" option set to "Autodetect".

                  Wait for the program to load it.

                  When it's loaded, you'll see at the bottom it looks like this:
                  1Untitled.png

                  Select the blue text "!analyze -v"

                  When it's done doing an analyze, scroll up to here:
                  2Untitled.png

                  Copy and paste everything under there to here so people can see what the problem is.

                  1 Reply Last reply
                  0
                  • Cpt_Nascimentoundefined Offline
                    Cpt_Nascimentoundefined Offline
                    Cpt_Nascimento
                    wrote on last edited by
                    #10

                    Hello bro, I did that procedure. This is the text that I returned after analyzing it.


                    •                                                                         *
                      
                    •                    Exception Analysis                                   *
                      
                    •                                                                         *
                      

                    KEY_VALUES_STRING: 1

                    Key  : AV.Dereference
                    Value: NullClassPtr
                    
                    Key  : AV.Fault
                    Value: Read
                    
                    Key  : Analysis.CPU.mSec
                    Value: 1608
                    
                    Key  : Analysis.Elapsed.mSec
                    Value: 19810
                    
                    Key  : Analysis.IO.Other.Mb
                    Value: 21
                    
                    Key  : Analysis.IO.Read.Mb
                    Value: 1
                    
                    Key  : Analysis.IO.Write.Mb
                    Value: 154
                    
                    Key  : Analysis.Init.CPU.mSec
                    Value: 1140
                    
                    Key  : Analysis.Init.Elapsed.mSec
                    Value: 88754
                    
                    Key  : Analysis.Memory.CommitPeak.Mb
                    Value: 135
                    
                    Key  : Failure.Bucket
                    Value: NULL_CLASS_PTR_READ_c0000005_plutonium-bootstrapper-win32.exe!Unknown
                    
                    Key  : Failure.Hash
                    Value: {2444a9ef-94d9-1c25-c91c-7f8756c05b15}
                    
                    Key  : Timeline.Process.Start.DeltaSec
                    Value: 225
                    
                    Key  : WER.OS.Branch
                    Value: vb_release
                    
                    Key  : WER.OS.Version
                    Value: 10.0.19041.1
                    
                    Key  : WER.Process.Version
                    Value: 1.0.0.1
                    

                    FILE_IN_CAB: plutonium-r4035-t6mp-2024-05-01_04-36-23-minimal.dmp

                    NTGLOBALFLAG: 0

                    CONTEXT: (.ecxr)
                    eax=4ccea760 ebx=4cc9b928 ecx=00000000 edx=00000000 esi=4ccea760 edi=4cc78c80
                    eip=0057ad84 esp=0019d13c ebp=00000000 iopl=0 nv up ei pl zr na pe nc
                    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
                    plutonium_bootstrapper_win32+0x17ad84:
                    0057ad84 0fb74104 movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                    Resetting default scope

                    EXCEPTION_RECORD: (.exr -1)
                    ExceptionAddress: 0057ad84 (plutonium_bootstrapper_win32+0x0017ad84)
                    ExceptionCode: c0000005 (Access violation)
                    ExceptionFlags: 00000000
                    NumberParameters: 2
                    Parameter[0]: 00000000
                    Parameter[1]: 00000004
                    Attempt to read from address 00000004

                    PROCESS_NAME: plutonium-bootstrapper-win32.exe

                    READ_ADDRESS: 00000004

                    ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

                    EXCEPTION_CODE_STR: c0000005

                    EXCEPTION_PARAMETER1: 00000000

                    EXCEPTION_PARAMETER2: 00000004

                    STACK_TEXT:
                    00000000 00000000 00000000 00000000 00000000 plutonium_bootstrapper_win32+0x17ad84

                    STACK_COMMAND: ~0s; .ecxr ; kb

                    SYMBOL_NAME: plutonium_bootstrapper_win32+17ad84

                    MODULE_NAME: plutonium_bootstrapper_win32

                    IMAGE_NAME: plutonium-bootstrapper-win32.exe

                    FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_plutonium-bootstrapper-win32.exe!Unknown

                    OS_VERSION: 10.0.19041.1

                    BUILDLAB_STR: vb_release

                    OSPLATFORM_TYPE: x86

                    OSNAME: Windows 10

                    IMAGE_VERSION: 1.0.0.1

                    FAILURE_ID_HASH: {2444a9ef-94d9-1c25-c91c-7f8756c05b15}

                    Followup: MachineOwner

                    Slug Lickerundefined 1 Reply Last reply
                    1
                    • Moonwayundefined Offline
                      Moonwayundefined Offline
                      Moonway
                      wrote on last edited by Moonway
                      #11

                      Well if its helpful here is my crash dump analysis of the full crash dump: https://pastebin.com/iqZVRgKA
                      My game also crashes as as soon as i join a lobby (any looby that ive tried which is about 10), but doesnt crash in custom games. I have played plutonium with the very same install before without a problem a few months ago so if i had to speculate this is probably a bug that was introduced in one of the last few updates to T6 (i think i played last time before this was in jan/feb).

                      The crash reference ID is: 1b105deb-9418-4867-82fa-c737e554aa3c

                      Also just to be clear in order to eliminate any variables: I own the game on steam (with verified ownership), i even reinstalled the whole game (and cleaned the folder to get rid of any errant files between uninstall and reinstall) so the install is clean (only MP and Zombies installed), ive deleted plutonium from my local appdata and reinstalled it so no mods or other old stuff and plutonium bootstrap is white listed in both the firewall and windows defender so thats not the problem either.

                      Hope that helps.

                      edit: actually here is the consol log as well, doubt it will be useful but cant hurt https://pastebin.com/1HH900QA

                      1 Reply Last reply
                      0
                      • Xerxesundefined Xerxes

                        Its caused by the servers, if you don't join outdated servers it won't happen.
                        Next update fixes it by throwing out all outdated servers.

                        Lumixx__undefined Offline
                        Lumixx__undefined Offline
                        Lumixx__
                        wrote on last edited by Lumixx__
                        #12
                        This post is deleted!
                        1 Reply Last reply
                        0
                        • Cpt_Nascimentoundefined Cpt_Nascimento

                          Hello bro, I did that procedure. This is the text that I returned after analyzing it.


                          •                                                                         *
                            
                          •                    Exception Analysis                                   *
                            
                          •                                                                         *
                            

                          KEY_VALUES_STRING: 1

                          Key  : AV.Dereference
                          Value: NullClassPtr
                          
                          Key  : AV.Fault
                          Value: Read
                          
                          Key  : Analysis.CPU.mSec
                          Value: 1608
                          
                          Key  : Analysis.Elapsed.mSec
                          Value: 19810
                          
                          Key  : Analysis.IO.Other.Mb
                          Value: 21
                          
                          Key  : Analysis.IO.Read.Mb
                          Value: 1
                          
                          Key  : Analysis.IO.Write.Mb
                          Value: 154
                          
                          Key  : Analysis.Init.CPU.mSec
                          Value: 1140
                          
                          Key  : Analysis.Init.Elapsed.mSec
                          Value: 88754
                          
                          Key  : Analysis.Memory.CommitPeak.Mb
                          Value: 135
                          
                          Key  : Failure.Bucket
                          Value: NULL_CLASS_PTR_READ_c0000005_plutonium-bootstrapper-win32.exe!Unknown
                          
                          Key  : Failure.Hash
                          Value: {2444a9ef-94d9-1c25-c91c-7f8756c05b15}
                          
                          Key  : Timeline.Process.Start.DeltaSec
                          Value: 225
                          
                          Key  : WER.OS.Branch
                          Value: vb_release
                          
                          Key  : WER.OS.Version
                          Value: 10.0.19041.1
                          
                          Key  : WER.Process.Version
                          Value: 1.0.0.1
                          

                          FILE_IN_CAB: plutonium-r4035-t6mp-2024-05-01_04-36-23-minimal.dmp

                          NTGLOBALFLAG: 0

                          CONTEXT: (.ecxr)
                          eax=4ccea760 ebx=4cc9b928 ecx=00000000 edx=00000000 esi=4ccea760 edi=4cc78c80
                          eip=0057ad84 esp=0019d13c ebp=00000000 iopl=0 nv up ei pl zr na pe nc
                          cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
                          plutonium_bootstrapper_win32+0x17ad84:
                          0057ad84 0fb74104 movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                          Resetting default scope

                          EXCEPTION_RECORD: (.exr -1)
                          ExceptionAddress: 0057ad84 (plutonium_bootstrapper_win32+0x0017ad84)
                          ExceptionCode: c0000005 (Access violation)
                          ExceptionFlags: 00000000
                          NumberParameters: 2
                          Parameter[0]: 00000000
                          Parameter[1]: 00000004
                          Attempt to read from address 00000004

                          PROCESS_NAME: plutonium-bootstrapper-win32.exe

                          READ_ADDRESS: 00000004

                          ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

                          EXCEPTION_CODE_STR: c0000005

                          EXCEPTION_PARAMETER1: 00000000

                          EXCEPTION_PARAMETER2: 00000004

                          STACK_TEXT:
                          00000000 00000000 00000000 00000000 00000000 plutonium_bootstrapper_win32+0x17ad84

                          STACK_COMMAND: ~0s; .ecxr ; kb

                          SYMBOL_NAME: plutonium_bootstrapper_win32+17ad84

                          MODULE_NAME: plutonium_bootstrapper_win32

                          IMAGE_NAME: plutonium-bootstrapper-win32.exe

                          FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_plutonium-bootstrapper-win32.exe!Unknown

                          OS_VERSION: 10.0.19041.1

                          BUILDLAB_STR: vb_release

                          OSPLATFORM_TYPE: x86

                          OSNAME: Windows 10

                          IMAGE_VERSION: 1.0.0.1

                          FAILURE_ID_HASH: {2444a9ef-94d9-1c25-c91c-7f8756c05b15}

                          Followup: MachineOwner

                          Slug Lickerundefined Offline
                          Slug Lickerundefined Offline
                          Slug Licker
                          wrote on last edited by
                          #13

                          Cpt_Nascimento Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                          movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                          

                          Moonway Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                          mov cx,word ptr [eax+6] ds:002b:00000006=????
                          

                          This means your .exe might be out of date or has a bug.

                          Both of you go to C:\Users\You\AppData\Local\Plutonium

                          Delete everything inside.

                          Delete your plutonium.exe wherever you put it. Download a clean one from here: https://plutonium.pw/docs/install/

                          Run it and let it download all the Plutonium files again, clean.

                          Cpt_Nascimentoundefined Lumixx__undefined Moonwayundefined 3 Replies Last reply
                          0
                          • Slug Lickerundefined Slug Licker

                            Cpt_Nascimento Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                            movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                            

                            Moonway Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                            mov cx,word ptr [eax+6] ds:002b:00000006=????
                            

                            This means your .exe might be out of date or has a bug.

                            Both of you go to C:\Users\You\AppData\Local\Plutonium

                            Delete everything inside.

                            Delete your plutonium.exe wherever you put it. Download a clean one from here: https://plutonium.pw/docs/install/

                            Run it and let it download all the Plutonium files again, clean.

                            Cpt_Nascimentoundefined Offline
                            Cpt_Nascimentoundefined Offline
                            Cpt_Nascimento
                            wrote on last edited by
                            #14

                            Slug Licker trad It worked bro! Thanks

                            1 Reply Last reply
                            1
                            • Slug Lickerundefined Slug Licker

                              Cpt_Nascimento Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                              movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                              

                              Moonway Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                              mov cx,word ptr [eax+6] ds:002b:00000006=????
                              

                              This means your .exe might be out of date or has a bug.

                              Both of you go to C:\Users\You\AppData\Local\Plutonium

                              Delete everything inside.

                              Delete your plutonium.exe wherever you put it. Download a clean one from here: https://plutonium.pw/docs/install/

                              Run it and let it download all the Plutonium files again, clean.

                              Lumixx__undefined Offline
                              Lumixx__undefined Offline
                              Lumixx__
                              wrote on last edited by
                              #15

                              Slug Licker Bummer I already did that twice before.

                              1 Reply Last reply
                              0
                              • Slug Lickerundefined Slug Licker

                                Cpt_Nascimento Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                                movzx eax,word ptr [ecx+4] ds:002b:00000004=????
                                

                                Moonway Your plutonium-bootstrapper-win32.exe crashed trying to execute this part of code:

                                mov cx,word ptr [eax+6] ds:002b:00000006=????
                                

                                This means your .exe might be out of date or has a bug.

                                Both of you go to C:\Users\You\AppData\Local\Plutonium

                                Delete everything inside.

                                Delete your plutonium.exe wherever you put it. Download a clean one from here: https://plutonium.pw/docs/install/

                                Run it and let it download all the Plutonium files again, clean.

                                Moonwayundefined Offline
                                Moonwayundefined Offline
                                Moonway
                                wrote on last edited by Moonway
                                #16

                                Slug Licker Thanks except i already stated in my post that ive tried that, trice including a complete game reinstall. It doesnt work. Even further to quote Xerxes as he so elagently put it, my windows install is fresh and not "raped", my game install is "unraped", there really isnt a reason for the game not to work since it has worked fine so far, a recent update broke it.

                                Slug Lickerundefined 1 Reply Last reply
                                0
                                • Moonwayundefined Moonway

                                  Slug Licker Thanks except i already stated in my post that ive tried that, trice including a complete game reinstall. It doesnt work. Even further to quote Xerxes as he so elagently put it, my windows install is fresh and not "raped", my game install is "unraped", there really isnt a reason for the game not to work since it has worked fine so far, a recent update broke it.

                                  Slug Lickerundefined Offline
                                  Slug Lickerundefined Offline
                                  Slug Licker
                                  wrote on last edited by
                                  #17

                                  Moonway There's been a update to revert the version of Plutonium about 12 - 14 hours ago. I'm assuming you've ran the Plutonium minutes ago if you're on the forum so that means the problem still persists for you, despite the rollback.

                                  Hmm.

                                  Try this:
                                  It will load your operating system into a safe mode with networking allowed. It will disallow any non-Windows applications from starting automatically except for the ones you start. It essentially allows you to launch Windows in a basic state where only Windows services are working. If you're able to play the game fine in this mode without that crash happening then it means something about your normal Windows is interfering with plutonium-bootstrapper-win32.exe
                                  Untitled.png

                                  Moonwayundefined 1 Reply Last reply
                                  0
                                  • Slug Lickerundefined Slug Licker

                                    Moonway There's been a update to revert the version of Plutonium about 12 - 14 hours ago. I'm assuming you've ran the Plutonium minutes ago if you're on the forum so that means the problem still persists for you, despite the rollback.

                                    Hmm.

                                    Try this:
                                    It will load your operating system into a safe mode with networking allowed. It will disallow any non-Windows applications from starting automatically except for the ones you start. It essentially allows you to launch Windows in a basic state where only Windows services are working. If you're able to play the game fine in this mode without that crash happening then it means something about your normal Windows is interfering with plutonium-bootstrapper-win32.exe
                                    Untitled.png

                                    Moonwayundefined Offline
                                    Moonwayundefined Offline
                                    Moonway
                                    wrote on last edited by
                                    #18

                                    Slug Licker You where right that i have already tried the last version they released just a few hours before my post and indeed no change. As for safeboot, thats a good idea that i hadnt thought about, unfortunately the game really doesnt seem like it the safe mode enviorment. I assume that it is because its not using any graphics drivers so the game runs at about 16 frames per second, bunch of audio issues etc, regardless of the cause it crashes everytime before i can even get to the server browser in safe mode which is a shame. But juding from all the forum posts and discord nagging it seems like this is a issue with plutonium rather than a individual client problem. It was a good try though and i do appreciate that you are attempting to help those affected.

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